Summary
Overview
Work History
Education
Skills
Timeline
Generic

CATHY LAMBERT

Festus,MO

Summary

Works well in a fast paced environment. Friendly and upbeat team player with organized and disciplined approach. Excellent communication skills. Organized, driven and adaptable with excellent planning and problem-solving abilities.

Overview

43
43
years of professional experience

Work History

Claims Associate

Walmart #0069
04.2019 - 08.2022
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Maintained accurate and up-to-date records of claim information for future reference.
  • Developed and implemented strategies to improve claim processes.
  • Used a handheld to process all items returned by customers or damaged in the store.
  • boxed up all items to be shipped and properly placed on pallets to ship to return center.
  • Donated some items to local charities
  • Worked in receiving which is checking in merchandise for the store and using pallet jacks
  • processed hazwaste.

Cash Office Manager

Walmart #0069
02.1986 - 04.2019
  • Trained new employees on proper protocols and customer service standards.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Processed all cash,checks,bankcards and coupons.
  • Processed cash reports.
  • Processed long/short reports. Informed management of possible integrity issues. Made corrections where possible.

Cashier, Service Desk, Customer Service Manager

Walmart #0069
07.1980 - 02.1986
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Cashier

Save-A-Lot
07.1979 - 07.1980
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Helped with inventory

Education

High School Diploma -

Festus Sr. High School
Festus, MO
05.1980

Skills

  • Staff Support
  • Handling Materials
  • Claims
  • Materials Movement
  • 10-Key Touch
  • Customer Relationship Management
  • Customer Satisfaction
  • Exceptional Recordkeeping Abilities
  • Work Organizing and Prioritizing
  • Working in a fast paced environment

Timeline

Claims Associate

Walmart #0069
04.2019 - 08.2022

Cash Office Manager

Walmart #0069
02.1986 - 04.2019

Cashier, Service Desk, Customer Service Manager

Walmart #0069
07.1980 - 02.1986

Cashier

Save-A-Lot
07.1979 - 07.1980

High School Diploma -

Festus Sr. High School

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CATHY LAMBERT