Cathy Larkin
Tampa,FL
Summary
Positive Regional Operations Manager with an optimistic attitude toward striving to be the best in terms of performance and patient, provider and staff satisfaction. Proficient at carrying out regular operational reviews and leading clinic teams. Knowledge of budgeting, process planning and performance management. Servant Leadership focused.
Overview
27
27
years of professional experience
Work History
Regional Operations Manager
WellMed Medical Management - United Health Group
12.2018 - Current
- Led the clinic teams through many changes through developing relationships with leadership as well as clinic providers and team mates to promote trust in new processes and continued business success.
- Enhanced Provider, Patient and Team mate satisfaction through effective communication and problem-solving strategies.
- Managed a team of diverse employees, building trust with regular team building activities and open forums for discussion and fostering a positive work environment.
- Increased employee retention by encouraging training programs including culture, leadership, education and growth opportunities.
- Maintained high safety standards by supporting and promoting PHS throughout the region, minimizing accidents and incidents. Conducted regular audits of operational procedures to ensure compliance with industry regulations, PHS and company policies.
- Analyzed performance metrics to identify areas for improvement and implement necessary changes. Established performance goals for each clinic, monitoring progress towards objectives on a regular basis.
- Assisted and collaborated in the successful integrations of multiple clinics in Tampa and SWFL.
- Coordinated with other regional managers and clinic administrators to share best practices, streamline processes, and improve overall organizational effectiveness.
- Championed change management efforts related to new systems implementation or organizational restructuring endeavors.
Director of Operations
GMS Florida West Coast Inc.
09.2003 - 12.2018
- Improved clinic efficiency by streamlining processes and implementing innovative solutions to barriers.
- Led cross-functional teams for successful completion of projects, resulting in increased productivity including HR, Accounts Payable, IT, Contracting and Credentialing and a Billing Team of 22 employees.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Managed business finances, budgets and resources, optimizing allocation for maximum impact on business objectives.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
Practice Liaison
GMS Florida West Coast, Inc.
03.1997 - 09.2003
- Established effective communication channels between newly established medical management group and 15 clinics.
- Streamlined information flow for increased efficiency by implementing a centralized EMR system in the billing department and the clinics. Organized and led training of clinic team mates and providers on new EMR system.
- Aided in the development of training materials, contributing to the ongoing education of team members and improved performance outcomes.
- Provided detailed progress reports to stakeholders throughout project lifecycles, ensuring transparency regarding status and outcomes.
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
- Acted as the liaison between upper management and staff members, promoting positive working relationships built on trust.
Education
High School Diploma -
Briggs High School
Columbus, OH05.1988
Skills
- Outstanding Communication and Coaching Skills
- Excellent Relationship Skills
- Decision Making Problem Solving and Process Improvement
- Metrics and Performance Tracking
- Prioritization and Organization Skills
- Performance Improvement through increased revenue and decreased costs
- Operational and Strategic Planning
- Patient, Provider and Staff satisfaction improvement
Accomplishments
2003-2017 Certifications in Leadership Courses, HR courses, Performance and Operational Courses.
2022 Super Hero Award
2023 Completion of Leadership
Timeline
Regional Operations Manager
WellMed Medical Management - United Health Group
12.2018 - Current
Director of Operations
GMS Florida West Coast Inc.
09.2003 - 12.2018
Practice Liaison
GMS Florida West Coast, Inc.
03.1997 - 09.2003
High School Diploma -
Briggs High School
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