Cathy Lawrence
Ashburn,VA
Summary
At Countryside Orthopaedics, P.C., I spearheaded initiatives that significantly enhanced patient wait times and practice growth, demonstrating adeptness in operations management and fostering a positive work culture. My leadership ensured compliance with HIPAA and optimized workflow, achieving remarkable efficiency improvements and nurturing strong relationships across teams.
Experienced with practice management, enhancing operational efficiency and patient care. Utilizes effective leadership and project management to streamline workflows and ensure compliance with healthcare standards. Track record of fostering collaborative environments and achieving high standards in practice administration.
Overview
20
20
years of professional experience
Work History
Practice Administrator
Countryside Orthopaedics, P.C.
07.2005 - Current
- Improved patient wait times by streamlining check-in processes and optimizing appointment scheduling procedures.
- Oversaw daily practice operations to guarantee seamless service delivery for patients and providers alike.
- Managed financial aspects of the practice, including budgeting, billing, and insurance claims processing.
- Boosted practice growth through the development of marketing initiatives and community outreach efforts.
- Coordinated facility maintenance to ensure a clean, comfortable environment for patients and staff members alike.
- Fostered a positive work culture by promoting open communication, teamwork, and professional development opportunities among staff members.
- Handled human resources tasks such as hiring, onboarding, payroll management, and employee relations issues resolution.
- Supervised team of 23 office personnel.
- Addressed and remedied all patient or team member issues.
- Ordered all office supplies and kept check on inventory levels.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Successfully negotiated client contract renewals to create increased revenue.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Developed close working relationships with front office and back office staff.
- Created and implemented organizational policies and procedures.
- Consulted with healthcare professionals on business decisions.
- Provided supervision and management to team of support personnel.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
Education
High School Diploma -
Avon Park High
Avon Paark06-1986
Skills
- HIPAA compliance
- Operations management
- Scheduling coordination
- Patient relations
- Credentialing management
- Human resources management
- Policy and procedure development
- Staff management
- Schedule management
- Workflow management
- Continuous improvement
- New hire training
Timeline
Practice Administrator
Countryside Orthopaedics, P.C.
07.2005 - Current
High School Diploma -
Avon Park High
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