Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
ProjectManager
Cathy Levatino

Cathy Levatino

Buffalo Grove,IL

Summary

Multi-tasker extraordinaire, over 32 years experience in sales/customer service/e-commerce/B2B space. Key player in two business start-ups built from the ground up. Outgoing, personable, educated, dynamic professional that has drive and ambition. Highly dependable, ethical, and offering years of experience in a fast paced team environment. Innovative and analytical with excellent project management skills. Hardworking professional committed to providing outstanding customer service and assistance. Never met a challenge that could not be conquered. Looking for the next, best, accomplishment.

Overview

36
36
years of professional experience

Work History

LEAD CSR/B2B/B2C E-COMMERCE MANAGER/Supervisor

CreateOn/Micro Format
Wheeling, IL
09.2007 - Current
  • Managed, developed, maintained, grown, all E-Commerce Platforms, Amazon Seller Central, Amazon Vendor Central, Wal-Mart.com, Company Website, Facebook.
  • Planned, implemented and tracked sales and marketing strategies to promote brand products.
  • Product Management, create, manage, assign GTIN. GS1, handled development of over 100 SKU's to market.
  • Oversaw product planning and demand management on monthly basis in order to maintain adequate product levels.
  • Worked closely with warehouse manager to get orders out in timely manner, handled all logistics, inbound, outbound, proficient in shipstation and LTL shipping.
  • Compiled product, market and customer data to generate informed sales and profit projections.
  • Conceptualized brand identity and developed unique accompanying graphic style and tone for use in communications.
  • Monitored online advertising and social media campaigns to assess success of different strategies. Used Meta Business Suite to maintain all social commerce catalogs.
  • Worked closely with Digital Marketing team, tying Social and Digital ads together.
  • Increased customer engagement through social media.
  • Engaged online audiences by placing strong focus on sales process support and responding to inquiries and comments timely and knowledgeably.
  • Performed ongoing keyword discovery, expansion and optimization to increase organic search footprint and drive relevant site traffic.
  • Recommended changes to website architecture, content and linking to improve SEO positions for target keywords.
  • Optimized copy and landing pages for all E-commerce Platforms.
  • Managed SEO campaign expenses, estimated monthly costs and reconciled discrepancies to maximize budget through Amazon and Digital marketing.
  • Worked Closely with Public Relations firm to make sure copy, assets and all social media content was correct.
  • Maintained and produced Amazon listings, campaigns, store front and posts. Developed A+content, managed inventory, shipments to DC, growth opportunities, brand health, brand registry, deals, customer service.
  • Wrote and created content for products, optimizing SEO terms and maximizing exposure.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Handled reviews online for products
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Attended trade shows and handled public relations

Realtor

Berkshire Hathaway
Mt. Prospect, IL
09.2001 - Current
  • Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
  • Advised and informed prospective clients on current market activities and conditions.
  • Helped build Real Estate Company with yearly sales exceeding 40 million
  • Wrote contracts to outline sales and purchases of properties.
  • Compared recently sold area properties to determine competitive market prices.
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings.
  • Educated clients on changing or updating properties, buying and selling techniques and processes to maintain curb appeal.
  • Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
  • Maintained Social media platforms for Office and designed ads and audiences for boosting.
  • Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
  • Verified payment and loan paperwork for property sales by working closely with banks, buyers and sellers.
  • Interviewed clients and generated lists of potential properties meeting specific requirements from available listings.
  • Completed property walkthroughs before completing deals to uphold accuracy in listings and appraisals.
  • Advised sellers on ways to increase curb appeal and make homes more appealing to potential buyers.
  • Prepared homes for client arrivals during open house events and established signage and wayfinding aids.
  • Increased home sales through persuasion, negotiation and closing prowess.
  • Educated clients by delivering explanations of short sales processes, mortgage loan processing and foreclosures.
  • Confirmed compliance with federal and state laws to enforce regulations and monitor sales.
  • Increased revenue opportunities by marketing real estate to various commercial and private clients.
  • Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
  • Stayed up-to-date on property environmental regulations and inspected new properties for adherence to emerging codes.
  • Coordinated appointments to show tenants and buyers prospective homes.
  • Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
  • Negotiated contracts with buyers and sellers to maximize customer savings.
  • Performed home evaluations and developed competitive market analysis for individual homes.
  • Reviewed and executed confidential documents, contracts and disclosures.
  • Educated clients looking to sell or buy on current market conditions, legal requirements, pricing and mortgages.
  • Developed new business and managed new and existing clients.
  • Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
  • Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
  • Collaborated with attorneys, loan officers and agencies to complete property sales and purchases and thoroughly explained all financial requirements and data to potential buyers and sellers.
  • Maintained computer systems and provided technical assistance for computer operations for entire office.

Education

Amazon Sales And B2B/DTC Platform

Seller University
Online Marketing And Sales

AMAZON

Online Amazon Course
Online

DTC Platforms

Online Courses
Online

Real Estate Licensing

Illinois Real Estate Institute
Online School
05.2001

Skills

  • Product Manager/B2B/B2C
  • Website applications
  • E-commerce training
  • DTC platform training
  • Amazon Seller Central
  • Product development and management
  • POS Inventory System Operation
  • Team Management/Office Management
  • Quickbooks/SOS Inventory
  • Report Preparation and Analysis
  • Employee Motivation
  • Retail Inventory
  • Employee Relationships
  • Online Store Layouts

Accomplishments

  • Achieved 1.8 million in sales on Amazon in 18 months and sold over 37,000 units.
  • Built online platforms for Wal-mart.com, Groupon.com
  • Product Management for Zulily, QVC, Kohls.com, Meijer & Walgreens, Facebook & Instagram commerce catalogs.
  • Increased company revenue through website optimization.
  • Increased company reviews with outstanding and compassionate customer service.
  • Improved and maintained customer satisfaction.
  • Supervised team of 6 staff members.
  • Mapping of backend applications to increase productivity and efficiency of online platforms
  • Proficient in payment applications, paypal, authorize.net, and various credit card processing systems

Timeline

LEAD CSR/B2B/B2C E-COMMERCE MANAGER/Supervisor

CreateOn/Micro Format
09.2007 - Current

Realtor

Berkshire Hathaway
09.2001 - Current

Amazon Sales And B2B/DTC Platform

Seller University

AMAZON

Online Amazon Course

DTC Platforms

Online Courses

Real Estate Licensing

Illinois Real Estate Institute

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