Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Cathy Long

Maysville,WV

Summary

Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it.

Overview

27
27
years of professional experience

Work History

Medical Assistant

GMH Bensenhaver Clinic
Petersburg, WV
05.2023 - Current
  • Organized patient charts before each day's clinic sessions began.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Scheduled appointments for patients via phone and in person.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.

Medical Central Scheduler

Grant Memorial Hospital
Petersburg, WV
11.2022 - 05.2023
  • Assisted with scheduling referrals and prior authorizations.
  • Reviewed daily schedules to identify any potential conflicts that may arise due to overbooking of appointments.
  • Made reminder calls for upcoming appointments as well as confirming new ones when requested by patients or physician offices.
  • Ensured accuracy of patient information by verifying demographic details before each visit.
  • Prepared daily reports detailing scheduled visits versus actual visits attended by patients.
  • Worked closely with physicians and office staff to ensure timely follow up on all test results or referrals.
  • Performed data entry of patient demographics into the practice management system.
  • Maintained an organized filing system for patient charts and other related documentation.
  • Scheduled patient appointments and maintained appointment records.
  • Provided clerical support to the medical staff including filing, photocopying, faxing, and scanning documents.
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.

Medical Admissions Clerk

Grant Memorial Hospital
Petersburg, WV
02.2021 - 11.2022
  • Updated records in the student information system as needed throughout the admissions process.
  • Arranged efficient and orderly admissions and resolved insurance issues.
  • Completed document faxing, bookkeeping and accurate filing.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Routed laboratory or diagnostic results to appropriate staff.

Phlebotomist

Grant Memorial Hospital
Petersburg, WV
01.2020 - 02.2021
  • Collected specimens from pediatric, adult, geriatric, and special needs patients.
  • Processed samples accurately and efficiently.
  • Prepared specimens for transport to external laboratories.
  • Performed venipuncture and other blood collection procedures according to established standards.
  • Maintained accurate records of collected specimens and test results.
  • Assisted in the preparation of laboratory specimens for analysis and testing.
  • Documented patient information into electronic medical records system.
  • Verified patient information prior to specimen collection.
  • Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
  • Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
  • Collaborated with laboratory personnel to resolve specimen issues.
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.

Medical Assistant

Love Memorial Clinic
Moorefield, WV
11.1997 - 01.2020
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Administered injections, medications and treatments as directed by the physician.
  • Collected samples from patients for laboratory testing purposes.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Documented notes during patient visits.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Assisted back office patient processes to reduce office wait times.
  • Prepared treatment rooms for patient examinations.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Changed dressings on wounds to prevent infection and check for healing.

Education

Medical Assisting - Medical Assisting

Kee Business College
Richmond VA
05-1990

Skills

  • Patient Flow Management
  • Phlebotomy
  • Inventory Management
  • Data Entry
  • Indirect Patient Care
  • Medical Billing

References

References available upon request.

Timeline

Medical Assistant

GMH Bensenhaver Clinic
05.2023 - Current

Medical Central Scheduler

Grant Memorial Hospital
11.2022 - 05.2023

Medical Admissions Clerk

Grant Memorial Hospital
02.2021 - 11.2022

Phlebotomist

Grant Memorial Hospital
01.2020 - 02.2021

Medical Assistant

Love Memorial Clinic
11.1997 - 01.2020

Medical Assisting - Medical Assisting

Kee Business College

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