Cathy Lopez
Sacramento,CA
Summary
Proven track record of enhancing customer satisfaction and demonstrating exceptional customer service and teamwork. Increased repeat business through strong client relationships. Achieved efficient operations without compromising service quality. Reliable and upbeat attitude, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
28
28
years of professional experience
Work History
Lyft Driver
Lyft
09.2023 - 12.2023
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Provided Transportations services.
- Delivered exceptional customer service.
- Upheld high standards of cleanliness, sanitation, and service.
- Arrived on time to customer appointments.
Owner/Bail Agent
Tony The Tiger Bail Bonds
01.2000 - 12.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Utilized strong phone skills and skip tracing techniques.
- Collaborated with attorneys to assist clients.
Delivery Driver
Amazon
11.2022 - 09.2023
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Owner/Process Server
Sacramento Valley Legal Services
04.1996 - 02.2000
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Conducted legal filings and research.
- Performed skip tracing and surveillance.
Education
No Degree - General Education
American River College
Sacramento, CA06.1995
Estheticians License - Skin Care
Federico Beauty Institute
Sacramento, CA09.1990
Skills
- Excellent customer service
- Bookkeeping and accounting
- Hiring and training
- Advertising and retail sales
- Outside sales and merchandising
- Cash handling and cashiering
- Delivery and Logistics
- Teamwork and Collaboration
- Dependable and reliable
- Skip tracing and surveillance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- Licensed Esthetician
- Licensed Bail Agent
Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
Career advancementTeam Building / Company RetreatsWork-life balanceTimeline
Lyft Driver
Lyft
09.2023 - 12.2023
Delivery Driver
Amazon
11.2022 - 09.2023
Owner/Bail Agent
Tony The Tiger Bail Bonds
01.2000 - 12.2023
Owner/Process Server
Sacramento Valley Legal Services
04.1996 - 02.2000
No Degree - General Education
American River College
Estheticians License - Skin Care
Federico Beauty Institute
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