Cathy Lubanski
West Bloomfield,MI
Summary
Dynamic operations leader with a proven track record at Watermark Retirement Communities, enhancing resident satisfaction and streamlining workflows. Expert in operations management and team collaboration, I implemented strategic initiatives that improved service delivery and increased overall company performance, fostering a culture of excellence and accountability.
Overview
26
26
years of professional experience
Work History
Managing Director
Watermark Retirement Communities
01.2002 - Current
- Directed strategic initiatives to enhance resident satisfaction and operational efficiencies across multiple communities.
- Implemented comprehensive training programs for leadership teams, fostering a culture of excellence and continuous improvement.
- Oversaw budget development and financial performance, ensuring alignment with organizational goals and effective resource allocation.
- Cultivated partnerships with healthcare providers to improve service delivery and enhance care quality for residents.
- Spearheaded community outreach efforts, increasing brand awareness and engagement within local markets.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Increased overall company performance by implementing strategic management initiatives and streamlining operations.
- Championed process improvement initiatives to streamline workflows, reduce costs, and enhance productivity.
Vice President of Operations
Sunrise Senior Living
11.1999 - 01.2002
- Directed operational strategies to enhance efficiency and streamline workflows across multiple departments.
- Led cross-functional teams to execute process improvements, achieving higher productivity and reduced operational costs.
- Implemented performance metrics to assess operational effectiveness, driving continuous improvement initiatives throughout the organization.
- Cultivated a culture of accountability by mentoring managers on best practices in operations management and leadership techniques.
- Analyzed market trends to inform strategic planning, aligning operations with overall business objectives for growth and sustainability.
- Spearheaded change management initiatives, guiding teams through transitions while maintaining operational stability and employee morale.
Education
Master of Arts - Speech/Language Pathology
Michigan State University
East Lansing, MI03-1986
BBA - Communication Arts And Sciences
Michigan State University
East Lansing, MI12-1982
Skills
- Operations management
- Staff management
- Quality assurance
- Team collaboration
Timeline
Managing Director
Watermark Retirement Communities
01.2002 - Current
Vice President of Operations
Sunrise Senior Living
11.1999 - 01.2002
Master of Arts - Speech/Language Pathology
Michigan State University
BBA - Communication Arts And Sciences
Michigan State University
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