CATHY-LYNNE BELAIR
E. Falmouth,MA
Summary
Highly organized and skilled administrative professional with track record of managing diverse office operations and supporting efficient business performance. Proven ability to ensure productive operations by effectively supporting management. Exceptional interpersonal skills; able to maintain positive customer relationships and meet specific needs. Strong eye for detail; adept at accurately managing records, financial data and benefit programs. Demonstrated ability to multitask and manage competing priorities. Skilled in Microsoft Office, Harpers Payroll, SoftRight Online, Civic HR.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
Work History
Benefits Coordinator
TOWN OF FALMOUTH
06.2011 - Current
- Provides support to the Human Resources Director by assisting with administrative responsibilities of the office, maintaining confidentiality
- Administers benefits for active town employees and all municipal and school district retirees
- Enrolls new hires in benefit programs setting up deductions accordingly
- Enters new employees and all Town wide payroll changes into Harpers payroll program
- Oversees annual open enrollment period for active town employees as well as Medicare eligible retirees
- Reconciles and processes payments for all benefit plans
- Performs audits to verify accuracy of benefit invoices
- Mails premium statements to individuals on cash payment program
- Implements accrual plans based on language in union collective bargaining agreements
- Interprets collective bargaining agreements as needed
- Processes monthly labor reports
- Processes monthly deduction changes for 457 plans
- Files and administers workers’ compensation and Injured on Duty claims
- Enters payroll changes in Harpers payroll and Massachusetts Teachers Retirement System programs
- Reports monthly deduction changes to Falmouth Retirement System
- Serves as primary point of contact for employee benefits inquiries, resolving issues promptly and accurately.
- Coordinates open enrollment events to educate employees on benefit options and encourage informed decision making.
- Manages leave administration process, including FMLA requests, ensuring proper documentation and communication with employees.
- Conducts regular audits of benefits data to identify discrepancies, ensuring accurate reporting and timely resolution of errors.
- Resolves issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Checks employees' benefits enrollment for accuracy and inputted all data into Harpers Payroll System.
- Ensures compliance with federal and state regulations by maintaining accurate records of all benefits-related documentation.
Administrative Assistant
TOWN OF FALMOUTH
01.2011 - 06.2011
- Provided support to the Town Manager, Assistant Town Manager as well as the BOS by assisting with administrative responsibilities of the office
- Performed licensing functions pertaining to alcoholic beverage purveyors, lodging houses, common victuallar, amusement devices and other
- Provided excellent customer service to both internal and external customers.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Office Assistant
TOWN OF FALMOUTH
10.2002 - 01.2011
- Provided support to the Personnel Director by assisting with administrative responsibilities of the office
- Maintained personnel records for Town employees with confidentiality
- Managed payroll changes for all departments
- Processes accounts payable for HR department
- Set up and maintained first attendance program for Town employees
- On & off boarding all seasonal employees (130-150)
- Provided support to the Benefits Coordinator.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
- Purchased and maintained office supplies.
- Monitored and tracked budgets and expenses.
Education
Some College (No Degree) -
Aquinas Jr. College
Milton, MASkills
Benefits Administration
New employee enrollment
Payroll coordination
Relationship Building
Verbal and written communication
Customer Service
References
Upon Request
Timeline
Benefits Coordinator
TOWN OF FALMOUTH
06.2011 - Current
Administrative Assistant
TOWN OF FALMOUTH
01.2011 - 06.2011
Office Assistant
TOWN OF FALMOUTH
10.2002 - 01.2011
Some College (No Degree) -
Aquinas Jr. College
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