Cathy Magarino

Working on hearing aids

Patient Services

• Administer accounts payable and receivables, billing, patient scheduling and Insurance.
• Provided contract presentation and financial coordination for patients with and without Insurance.
• Trained new employees in all areas of front desk operations: patient scheduling, chart retrieval, etc.
• Prepared patient billing, received and recorded payments, handled and dealt with collections calls.
• Assisted patients with hearing aid repairs purchases, extended warranties, prepared repair forms, hearing aid contracts for new orders and submitted to the appropriate manufacturers
• Verified patient insurance and structured payment financing options.
• Aggressively marketed and recruited patients and other professionals within the community.

• Administer accounts payable and receivables, billing, patient scheduling and Insurance.
• Provided contract presentation and financial coordination for patients with and without Insurance.
• Trained new employees in all areas of front desk operations: patient scheduling, chart retrieval, etc.
• Prepared patient billing, received and recorded payments, handled and dealt with collections calls.
• Assisted patients with hearing aid repairs purchases, extended warranties, prepared repair forms, hearing aid contracts for new orders and submitted to the appropriate manufacturers
• Verified patient insurance and structured payment financing options.
• Aggressively marketed and recruited patients and other professionals within the community.
• (Laid Off, COVID)

• Heavy typing and transcribing correspondence using Microsoft Word and Dictaphone machine as well as handwritten drafts
• Heavy Customer Service calls including taking customer's orders and assuring customer satisfaction
• Data and Order entry
• Monthly/Annual transaction totals
• Handled all aspects of incoming orders, set special pricing and arranged deliveries to customer specifications
• Handled all aspects of Invoicing orders
• Handled all aspects of incoming foreign orders and shipped to customer specifications
• Researched sales analysis by item, customer, and amounts using the AS400 system
• Answered and directed heavy phone call volume using main switchboard
• Greeted all guests personally upon arrival, which mainly consisted of artists and vendors, and then directed them to appropriate staff when necessary
• Completed office filing, faxing, photocopying