Cathy Mapes
Poughkeepsie ,NY
Summary
Hard working Professional with 20+ years of experience in the Medical Field. A proven kind and passionate customer service / patient relations. Aiming to leverage my skills and service to a position of respect and dedication to the patients, Doctors, staff, and office. Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
23
23
years of professional experience
Work History
Senior Front Desk Receptionist/ Procedure Schedule
Northern Medical Group
Poughkeepsie, NY/Fishkill, NY
02.2001 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Confirmed appointments, communicated with clients, and updated client records.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Procedure Scheduling, consents and medication review
- Obtaining Clearances for procedures
Education
No Degree - Business Administration
Dutchess Community College
Poughkeepsie, NYSkills
- Office Organization
- File Management
- Call Routing
- Guest Relations
- Customer Service
- Cash Handling
- File Organization
- Spreadsheet Tracking
- Scheduling
- Scheduling Appointments
- Multi-Line Telephone Systems
- Telephone Etiquette
- Filing
- Listening Skills
- Team Collaboration
Timeline
Senior Front Desk Receptionist/ Procedure Schedule
Northern Medical Group
02.2001 - Current
No Degree - Business Administration
Dutchess Community College