Cathy Martin
Lancing,TN
Summary
Dynamic leader and strategic thinker from Morgan County Emergency Communications District, adept in logistics management and fostering team collaboration. Excelled in enhancing dispatch operations, achieving significant improvements in on-time performance. Skilled in effective communications and problem-solving, successfully trained and motivated staff for peak efficiency without compromising safety or service quality.
Developed skills in high-pressure environments managing logistics and coordinating operations with precision and efficiency. Seeking to transition into new field leveraging expertise in problem-solving and effective communication. Capable of contributing to team by enhancing operational workflows and ensuring streamlined processes.
Well-qualified Head Dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Head Dispatcher
Morgan County Emergency Communications District
09.2007 - Current
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
- Ensured compliance with safety regulations by conducting regular audits of dispatcher activities and providing feedback on areas for improvement.
- Coordinated with multiple departments for smooth operations, ensuring all dispatches were handled promptly and effectively.
- Promoted a positive work environment that fostered teamwork, collaboration, and open communication among staff members.
- Demonstrated flexibility during peak periods or emergencies by adjusting schedules as needed to accommodate increased workload.
Education
Police Science
Roane State Community College
Harriman,TNHigh School Diploma -
Sunbright High School
Sunbright,Tn05-1982
Skills
- Effective decision making
- Route planning
- Policy enforcement
- Logistics management
- Scheduling expertise
- Problem-solving
- Time management
- Multitasking and organization
- Prioritizing calls
- Team collaboration
- Active listening
- Verbal and written communication
- Dispatching procedures
- Decision-making
- Dispatch coordination
- Data entry
- Map reading
- Conflict resolution
- Incident reporting
- Schedule management
- Record keeping
- Updating logs
- Database updates
- Database management
- Verifying coverage
- Radio communication
- Training new hires
- Call handling
- Critical thinker
- Teamwork
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Effective communications
- Organizational skills
- Training and development
Certification
- Basic Life Support for Healthcare Providers Certification - American Heart Association.
- Workplace Violence and Active Shooter Preparedness Training Certificate - Various accredited providers.
- Certified Public-Safety Telecommunicator (CPT) - Association of Public-Safety Communications Officials (APCO).
- Incident Command System Certifications, ICS 100, 200, 300, 400, 700, and 800 – Federal Emergency Management Agency.
- TN Driver's License
- Emergency Program Manager An Orientation to the Position-FEMA-12/18/08
- An Introduction to Hazardous Materials-FEMA-12/18/08
- Special Events Contingency Planning for Public Safety Agencies-FEMA-12/18/08
- Telecommunicators Emergency Response Taskforce (TERT)-FEMA-07/31/12
- Principles of Emergency Management-FEMA-12/17/08
- Emergency Planning-FEMA-12/14/08
- Leadership and Influence-FEMA-12/14/08
- Decision Making and Problem Solving-FEMA-12/14/08
- Effective Communications-FEMA-10/01/07
- Integrated Public Alert and Warning System (IPAWS)-FEMA-07/30/12
- Developing and Managing Volunteers-FEMA-12/15/08
- Introduction to CERT-FEMA-11/15/16
- Hazardous Materials Prevention-FEMA-12/18/08
- NIMS Multiagency Coordination System (MACS)-FEMA-11/16/10
- NIMS Public Information Systems-FEMA-11/18/10
- NIMS Resource Management-FEMA-12/13/08
- NIMS Communications and Information Management-FEMA-11/21/10
- National Response Plan (NRP, an Introduction-FEMA-09/24/07
- Emergency Support Function (ESF) #2-FEMA-10/13/08
- Basic Workplace Security Awareness-FEMA-11/14/16
- Active Shooter: What You Can Do-FEMA-11/14/16
- 3-DAY NIMS Certified All-Hazards Type III COML Course-US Department of Homeland Security-10/12-14/10
- Hazardous Materials Awareness-Tennessee Hazardous Material Institute-01/03/13
- TIES/NCIC/NLETS Basic Certification-TBI-02/14/08 (must be renewed every year, currently up to date)
- Preventing Through Understanding Investigating Unexpected Infant Death-MTSU-03/14/09
Timeline
Head Dispatcher
Morgan County Emergency Communications District
09.2007 - Current
- Basic Life Support for Healthcare Providers Certification - American Heart Association.
- Workplace Violence and Active Shooter Preparedness Training Certificate - Various accredited providers.
- Certified Public-Safety Telecommunicator (CPT) - Association of Public-Safety Communications Officials (APCO).
- Incident Command System Certifications, ICS 100, 200, 300, 400, 700, and 800 – Federal Emergency Management Agency.
- TN Driver's License
- Emergency Program Manager An Orientation to the Position-FEMA-12/18/08
- An Introduction to Hazardous Materials-FEMA-12/18/08
- Special Events Contingency Planning for Public Safety Agencies-FEMA-12/18/08
- Telecommunicators Emergency Response Taskforce (TERT)-FEMA-07/31/12
- Principles of Emergency Management-FEMA-12/17/08
- Emergency Planning-FEMA-12/14/08
- Leadership and Influence-FEMA-12/14/08
- Decision Making and Problem Solving-FEMA-12/14/08
- Effective Communications-FEMA-10/01/07
- Integrated Public Alert and Warning System (IPAWS)-FEMA-07/30/12
- Developing and Managing Volunteers-FEMA-12/15/08
- Introduction to CERT-FEMA-11/15/16
- Hazardous Materials Prevention-FEMA-12/18/08
- NIMS Multiagency Coordination System (MACS)-FEMA-11/16/10
- NIMS Public Information Systems-FEMA-11/18/10
- NIMS Resource Management-FEMA-12/13/08
- NIMS Communications and Information Management-FEMA-11/21/10
- National Response Plan (NRP, an Introduction-FEMA-09/24/07
- Emergency Support Function (ESF) #2-FEMA-10/13/08
- Basic Workplace Security Awareness-FEMA-11/14/16
- Active Shooter: What You Can Do-FEMA-11/14/16
- 3-DAY NIMS Certified All-Hazards Type III COML Course-US Department of Homeland Security-10/12-14/10
- Hazardous Materials Awareness-Tennessee Hazardous Material Institute-01/03/13
- TIES/NCIC/NLETS Basic Certification-TBI-02/14/08 (must be renewed every year, currently up to date)
- Preventing Through Understanding Investigating Unexpected Infant Death-MTSU-03/14/09
Police Science
Roane State Community College
High School Diploma -
Sunbright High School
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