Cathy Matas

Cashier

Goodwill Industries of Central Florida

10.2024 - Current

Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Restocked and organized merchandise in front lanes.
Assisted customers with returns, refunds and resolving transaction issues.
Built relationships with customers to encourage repeat business.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Answered questions about store policies and addressed customer concerns.
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Addressed customer needs and made product recommendations to increase sales.
Mentored new employees on cashier duties and best practices, improving overall staff performance.
Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Ensured compliance with company policies and procedures while processing transactions efficiently.
Promoted store promotions and incentive programs to increase overall sales revenue.
Developed rapport and fostered brand loyalty by offering personalized service.
Facilitated smoother checkout process, trained new employees on POS systems.
Ensured accuracy in financial transactions, reconciled cash with receipts daily.
Fostered positive customer relations by resolving complaints and inquiries promptly.
Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Enhanced customer service experience by efficiently processing purchases and returns.
Implemented loss prevention strategies, reducing instances of theft at checkout.
Facilitated positive shopping experience, greeted customers warmly upon entry.
Strengthened team morale and cooperation by assisting coworkers during peak hours.
Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Operated cash register to record transactions accurately and efficiently.
Handled cash with high accuracy and took care to check bills for fraud.
Learned duties for various positions and provided backup at key times.
Worked with floor team and managers to meet wide range of customer needs.
Responded promptly to requests for assistance, spills and customer inquiries.