Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cathy Mattison

West Jordan,UT

Summary

Dynamic professional with extensive experience at Walmart, excelling in employee training and inventory management. Proven track record in enhancing customer service and implementing food safety standards. Adept at developing policies that drive operational efficiency, while consistently achieving high cleanliness and organization standards in fast-paced environments.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Academy Trainer Bakery/Assistant Deli Manager

Walmart
Herriman, UT
04.2022 - 03.2025
  • Assisted team members during peak hours by providing additional support where needed.
  • Ensured compliance with all applicable health and safety regulations while maintaining a clean work environment.
  • Delegated work to staff, setting priorities and goals.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.

Personal Shopper

Walmart
Spanish Fork, UT
04.2022 - 03.2025
  • Secured and stored items until customer pickup.
  • Suggested comparable products to replace out-of-stock items.
  • Managed multiple clients simultaneously while maintaining high standards of service and privacy.

Flooring Sales Specialist

Lowes Home Improvement
Orem, UT
05.2020 - 04.2022
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Answered store and merchandise questions and led customers to wanted items.
  • Conducted follow-up calls and emails to ensure customer satisfaction post-installation.
  • Educated customers on proper flooring maintenance and care to maximize product longevity.
  • Assisted customers in selecting flooring products that best met their needs and budget constraints.

Fresh Food Support Manager

Walmart
Saratoga Springs, American Fork, UT
08.2010 - 05.2019
  • Maintained a safe work environment, monitoring employee behavior, and providing personal protective equipment where required.
  • Developed and implemented policies, procedures and standards for food service operations.
  • Delegated work to staff, setting priorities and goals.
  • Managed inventory levels, ordering supplies as needed to maintain stock.

Service Deli Manager

Albertsons
Taylorsville, UT
06.2004 - 07.2010
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Assisted team members during peak hours by providing additional support where needed.
  • Supervised and trained deli staff on proper customer service skills, food safety regulations and product knowledge.
  • Prepared weekly schedules
  • Monitored performance metrics such as sales volume, profits margins, labor costs. to make necessary adjustments in order to maximize efficiency.
  • Delegated work to staff, setting priorities and goals.

Education

Associates - Business Management

Phillips Junior College
Salt Lake City, UT
06-1991

Skills

  • Employee training
  • Inventory management
  • Food safety
  • Customer service
  • Policy development
  • Visual merchandising

Certification

  • Basic First Aid Training
  • Detailed Oriented Approach
  • Evaluating Staff Performance
  • Strategic Decision Making
  • Certified Forklift Operator

Timeline

Academy Trainer Bakery/Assistant Deli Manager

Walmart
04.2022 - 03.2025

Personal Shopper

Walmart
04.2022 - 03.2025

Flooring Sales Specialist

Lowes Home Improvement
05.2020 - 04.2022

Fresh Food Support Manager

Walmart
08.2010 - 05.2019

Service Deli Manager

Albertsons
06.2004 - 07.2010

Associates - Business Management

Phillips Junior College

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