Cathy Mattison
West Jordan,UT
Summary
Dynamic professional with extensive experience at Walmart, excelling in staff development and customer satisfaction. Proven ability to evaluate performance and implement strategic decisions, enhancing productivity and reducing food waste. Skilled in food safety protocols and maintaining quality standards, fostering a detail-oriented approach to achieve operational excellence.
Overview
21
21
years of professional experience
Work History
Academy Trainer Bakery/Service Deli
Walmart
Herriman, UT
04.2022 - 03.2025
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Established and maintained quality control standards.
Personal Shopper
Walmart
Spanish Fork, UT
04.2022 - 03.2025
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Flooring Sales Specialist
Lowes Home Improvment
Orem, UT
05.2020 - 04.2022
- Followed up with customers to assess satisfaction, answer questions, and resolve concerns.
- Drove team revenue totals by bringing in top sales numbers.
- Assisted customers in selecting appropriate flooring materials based on their preferences, budget, and space requirements.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Discussed pricing, additional charges, and payment plans during sales process.
- Developed a loyal customer base by consistently exceeding expectations and delivering outstanding service throughout the entire sales process.
Fresh Support Manager
Walmart
Saratoga Springs, UT, American Fork, UT
08.2010 - 05.2019
- Improved customer satisfaction by addressing and resolving concerns promptly and professionally.
- Reduced food waste through effective inventory management and proper storage techniques.
- Implemented stringent food safety protocols to maintain a clean and safe working environment for staff and customers alike.
- Conducted regular performance evaluations of team members to identify areas needing improvement as well as recognizing outstanding achievement within the team.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Tracked food production levels, meal counts, and supply costs.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Oversaw training of more than 15 team members.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
Service Deli Manager
Albertsons
Taylorsville, UT
06.2004 - 07.2010
- Prioritized food safety standards by consistently enforcing proper handling techniques throughout every aspect of the operation.
- Contributed to overall store success by actively participating in cross-functional initiatives such as promotional events or inventory management.
- Created visually appealing displays that showcased featured items, resulting in increased sales of specialty products.
- Improved customer satisfaction by providing exceptional service and maintaining a clean, well-stocked deli area.
- Streamlined ordering processes to optimize product selection, quality, and costeffectiveness.
Education
Associates - Business Management
Phillips Junior College
Salt Lake City, UT06-1991
Skills
- Basic First Aid Training
- Detail-Oriented Approach
- Evaluating Staff Performance
- Strategic Decision-Making
Timeline
Academy Trainer Bakery/Service Deli
Walmart
04.2022 - 03.2025
Personal Shopper
Walmart
04.2022 - 03.2025
Flooring Sales Specialist
Lowes Home Improvment
05.2020 - 04.2022
Fresh Support Manager
Walmart
08.2010 - 05.2019
Service Deli Manager
Albertsons
06.2004 - 07.2010
Associates - Business Management
Phillips Junior College