Cathy McGinnis
Brusly,LA
Summary
I have a passion for serving people. Friendly Inbound Call Center Representative with years of experience using company policies and practices to establish professional and positive relationships with customers.
Flexible customer service representative offering years of success in resolving customer concerns and inquiries.
Overview
17
17
years of professional experience
Work History
Inbound Call Center Representative
Quality Assurance Department - Remote
BRUSLY, LA
10.2023 - Current
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Maintained strong call control and quickly worked through scripts to address problems.
Call Center Representative
Southwest Airlines - Remote
BRUSLY, LA
09.2018 - 09.2023
- Handled high call volumes while maintaining a positive and professional attitude, consistently meeting performance targets.
- Assisted passengers with bookings, flight changes, and travel information to ensure a smooth travel experience.
- Provided exceptional customer service in a fast-paced call center environment, resolving customer inquiries for Southwest Airlines.
Delivery Driver
UPS
Port Allen, LA
10.2019 - 08.2021
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
Manager/Cook
In Loving Arms
Baton Rouge, Louisiana
11.2016 - 08.2018
- Planned menus and estimated food requirements according to budget restrictions.
- Assessed performance of staff members; provided feedback and guidance when necessary.
- Developed new recipes to maintain customer interest and satisfaction.
Cosmetology / Barber
08.2007 - 10.2016
- Business planning
- Accounting
- Hair Care Product Inventory
- Retail sales
- Appointment scheduling
- Marketing Customer Service
- Business Management
Education
Certification -
Food Handlers
01.2015
Baton Rouge Barber College -
Baton Rouge Barber College
Baton Rouge01.2006
Diploma -
Brusly High School
Brusly, LA01.1990
Skills
- Call Center Operations
- Call Management
- Providing customer support
- Quality Assurance
- Delivery Driver
- Culinary Skills
- Inventory Management
- Cosmetology /Barbering
Timeline
Inbound Call Center Representative
Quality Assurance Department - Remote
10.2023 - Current
Delivery Driver
UPS
10.2019 - 08.2021
Call Center Representative
Southwest Airlines - Remote
09.2018 - 09.2023
Manager/Cook
In Loving Arms
11.2016 - 08.2018
Cosmetology / Barber
08.2007 - 10.2016
Certification -
Food Handlers
Baton Rouge Barber College -
Baton Rouge Barber College
Diploma -
Brusly High School
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