Cathy Michener
Belle Vernon,PA
Summary
Results-driven Resolution Specialist known for effective communication and attention to detail. Experienced in managing grievances and enhancing member experience, ready to support organizational goals through timely and accurate problem resolution.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Interim Grievance Analyst
CVS HEALTH CORPORATION
11.2025 - Current
- Researched and analyzed grievances submitted by beneficiaries to ensure accurate and fair resolutions.
- Drafted and issued resolutions and correspondence to beneficiaries, enhancing understanding and satisfaction.
- Managed time effectively to meet deadlines, ensuring timely resolution of grievances.
Travel Advisor
Vacation Creations by Cathy Michener
03.2018 - Current
- Crafted customized travel itineraries tailored to client preferences and budgets.
- Researched destinations to offer accurate information and insightful recommendations.
- Advised clients on transportation options, accommodations, and available activities at destinations.
Senior Resolution Specialist
CVS HEALTH CORPORATION
08.2023 - 11.2025
- Managed members' escalations, ensuring compliance with guidelines to maintain service integrity.
- Resolved members' issues promptly, promoting high satisfaction through knowledgeable service.
- Executed day-to-day duties with accuracy and efficiency.
- Identified members' needs to enhance service experience and improve resolution effectiveness.
Customer Care Representative
CVS HEALTH CORPORATION
08.2022 - 08.2023
- Resolved member inquiries and concerns, improving response time and member trust.
- Guided members through website features, enabling quicker access to needed information.
- Addressed and rectified member complaints promptly, contributing to increased overall satisfaction.
Administrative Assistant to the Superintendent
Bethlehem Center School District
08.2021 - 08.2022
- Coordinated scheduling and logistics for meetings, ensuring optimal use of superintendent's time and facilitating effective communication.
- Prepared and organized documents for board meetings and presentations, enhancing clarity and supporting informed decision-making.
- Composed correspondence, including letters, memos, emails, and reports on behalf of superintendent, maintaining professionalism and accuracy in communication.
Education
Associate of Science - Healthcare Administration
Colorado Technical University
Colorado Springs, CO05-2025
Skills
- Effective communication
- Attention to detail
- Report writing
- Grievance analysis
- Resolution drafting
- Data interpretation
- Customer relationship management
- Problem solving
- Grievance resolution
- Microsoft office
- Verbal and written communication
- Time management
Certification
- Pharmacy Technician License
- PA Health and Life Insurance License
Timeline
Interim Grievance Analyst
CVS HEALTH CORPORATION
11.2025 - Current
Senior Resolution Specialist
CVS HEALTH CORPORATION
08.2023 - 11.2025
Customer Care Representative
CVS HEALTH CORPORATION
08.2022 - 08.2023
Administrative Assistant to the Superintendent
Bethlehem Center School District
08.2021 - 08.2022
Travel Advisor
Vacation Creations by Cathy Michener
03.2018 - Current
Associate of Science - Healthcare Administration
Colorado Technical University