Cathy MOLINA
San Antonio,Texas
Summary
1. Worked for the company circle k as Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
2. worked at carl's jr as a Reliable Shift Leader with 2 in a half years.
excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
3. Organized and energetic Breakfast Attendant with over 5 years of food preparation and serving experience. Efficiently arranged and maintained daily breakfast bar buffet and beverage station for high-volume establishments. Delivered high-quality guest service while consistently meeting company objectives for customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bistro Attendant
Courtyard by Marriott
San Antonio, TX
12.2021 - Current
- Greeted customers and took orders in a friendly manner.
- Operated cash register to process customer payments accurately and efficiently.
- Prepared hot beverages such as coffee, tea, cappuccino and espresso drinks.
Shuttle Driver /Breakfast Attendant
Town Place Suites By Marriott
San Antonio, TX
08.2018 - 04.2020
- Arranged assortment of pastries, oatmeal and cereals to satisfy diverse appetites and optimize guest experience.
- Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.
- Maintained clean and neat shuttle for passenger comfort.
- Transported customers to and from [Location].
- Provided information about area attractions and facility amenities.
Customer Service Representative
Circle K
San Antonio, TX
06.2017 - 07.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Provided primary customer support to internal and external customers.
- Cleaning and restocking items.
Shift Leader
Carl's Jr
San Antonio, TX
03.2015 - 01.2017
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Scheduling employees
- Opening the restaurant
- Developed menus, pricing and special food offerings to increase revenue and customer satisfaction.
Education
High School Diploma -
Texas Virtual Academy
San Antonio, TXSkills
- Customer assistance
- Stocking and Replenishing
- POS Systems
- Point of Sale Knowledge
- Route planning
- Hotel procedures
- Clean driving record
- Breakfast set up
- Food preparation
- Guest assistance
- Food restocking
- Scheduling
- Quick Learner
- Sales
- Inventory Control
- Shipping and Receiving
- Cash Handling
- Sales Goals
- Cleaning
- Cash Register Operation
- Team work
- Customer service
Additional Information
- Hobbies & Interests Team Work Problem Solving Initiative Leadership Continuously Learning Adaptability Self-Motivation Self - Managemnt Written and Verbal
Certification
- tabc license
- food handler
Timeline
Bistro Attendant
Courtyard by Marriott
12.2021 - Current
Shuttle Driver /Breakfast Attendant
Town Place Suites By Marriott
08.2018 - 04.2020
Customer Service Representative
Circle K
06.2017 - 07.2018
Shift Leader
Carl's Jr
03.2015 - 01.2017
High School Diploma -
Texas Virtual Academy
- tabc license
- food handler
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