Cathy Naber
Ossining
Summary
To obtain a job within my chosen field that will challenge me and allow me to use my education, skills and past experiences in a way that is mutually beneficial to both me and my employer and allow for future growth and advancement.
Overview
7
7
years of professional experience
Work History
Advanced Medical Support Assistant
Department of Veteran Affairs
11.2022 - Current
- Oversaw patient check-in by pulling charts, verifying data, and organizing paperwork.
- Supported medical staff by answering phones and preparing supply orders.
- Coordinated efficient office schedules based on patient and provider availability.
- Greeted and logged in patients arriving at office or clinic.
- Protected patient data through strict compliance with HIPAA requirements.
- Answered basic questions and provided information to patients and family members.
- Helped patients by telephone and in-person to resolve various billing and scheduling issues.
- Offered additional support and assistance to patients with limitations.
- Maintained neat lobby areas and greeted each person promptly.
- Received, answered, and responded to telephone calls.
- Scheduled and participated in staff meetings to discuss development for providing quality service.
- Scheduled x-rays and lab work for patients.
- Coordinated patient appointments and hospital admissions.
- Greeted visitors and communicated to assess needs and provide direction.
- Greeted patients and visitors to determine needs and direct accordingly.
- Training new staff on all departmental policies and computer systems.
- Worked in the following specialties: Primary Care, Physical Therapy, Optometry, Mental Health, Social Work, Cardiology, Clinical Pharmacy and Gynecology.
- Familiar with working in a CBOC environment.
- Maintain appointments, calendars, and schedules for clinical staff.
- Ensuring compliance with VA policies.
- Coordinated communication between veterans and healthcare providers for efficient service delivery.
- Analyzed performance metrics to identify areas for operational improvement within the clinic environment.
- Developed and maintained relationships with local organizations to enhance collaboration and resource sharing.
- Increased community awareness of local nonprofit programs by organizing and participating in outreach events.
- Developed strong interpersonal skills through frequent interactions with diverse populations during outreach activities.
Fiscal Coordinator
Yedei Chesed
11.2021 - 09.2022
- Maintains confidentiality of information relating to individuals and their families in accordance with agency policies.
- The Fiscal Coordinator will support Self-directed (SD) participants.
- Responsible for reviewing SD participant's monthly paperwork, ensuring all information is accurate and meets Medicaid/NYS guidelines.
- Responsible for submitting monthly documentation for billing and accounts payable, monitoring records of approvals, broker invoices and monthly expenditure reports.
- Attends required meetings and prepared/completes required paperwork.
- Provides training and support to SD participants/designees to manage their SD Plan and self-hired staff.
- Designated Timekeeper reviewing staff timesheets and prepares for payroll processing.
- Collaborates with Human Resources on hiring and staffing concerns.
- Conducts launch meetings.
- Approves Self-Directed budgets.
- Monitors plans and resources to ensure appropriate implementation.
- Reviews documentation to ensure it meets the billing standards.
- Ensuring accuracy and quality of all funding.
- Providing administrative and technical assistance for the overall operation.
- Developed and maintained budgets, tracking expenditures against forecasts for accurate financial planning.
- Managed fiscal reporting and compliance processes, ensuring adherence to regulatory standards.
- Trained new staff on fiscal policies and procedures, fostering understanding of compliance requirements.
Patient Care Navigator
Montefiore Nyack Hospital
10.2018 - 09.2021
- Booking all surgeries for Medical Director.
- Assess patient's needs and assess for institutional barriers for optimum health care to patients.
- Helping patients with making their appointments for all outside physicians.
- Ensuring patients are following up on their care of plan with all physicians.
- Pre authorizations for surgical procedures.
- Scanning and faxing.
- Booking appointments.
- Heavy data entry.
- Handling all outgoing & incoming messages for Medical Director.
- Working closely with the uninsured, Medicare, and Medicaid patients to ensure proper care.
- Provide emotional support to patients and work closely with social workers to provide optimum health care to patients.
- Analyzing and tracking patient plans to ensure the best quality of care.
- Serve as the resource liaison between providers, patients, and their families in all hospital departments.
- Working with the outside community implement and coordinate plans once discharge is taken place such as financial needs if needed, personal and family guidance.
- Educating patients and their families for after cancer care whether in remission or end of life resources.
- Facilitated patient access to healthcare services and resources, enhancing care coordination.
- Developed personalized care plans in collaboration with multidisciplinary teams to address patient needs.
- Participated in interdisciplinary team meetings to discuss complex cases, contributing valuable insights into effective strategies for care navigation.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport within the therapeutic relationship.
- Identified potential barriers to care, implementing tailored solutions to improve outcomes.
- Streamlined communication between patients, providers, and community resources to improve service delivery.
Education
Bachelor’s Degree - Social Work
Capella University
01.2027
Pharmacy Technician -
U.S Career Institute
12.2025
Certified Patient Navigator -
Washington State University
01.2020
Skills
- Mac and PC
- Microsoft Word, Excel,PowerPoint,Outlook,Sharepoint and Teams
- Adobe Acrobat
- EMR systems (NextGen,Athena, Paragon, Eclinical works, CPRS, GUI, ISS,Vista, VSE and CTM
- Attention to detail
- People skills
- Customer service skills
- Time-management skills
- Fast-paced environment
- Leadership skills
Timeline
Advanced Medical Support Assistant
Department of Veteran Affairs
11.2022 - Current
Fiscal Coordinator
Yedei Chesed
11.2021 - 09.2022
Patient Care Navigator
Montefiore Nyack Hospital
10.2018 - 09.2021
Pharmacy Technician -
U.S Career Institute
Certified Patient Navigator -
Washington State University
Bachelor’s Degree - Social Work
Capella University