Cathy Nelson
Washington,DC
Summary
Proactive hostess and results-driven manager with over 10 years of experience in delivering exceptional guest experiences and achieving strategic goals. I lead teams with a focus on efficiency and high standards, ensuring excellence in every aspect of our service. I am committed to cultivating a collaborative and supportive environment where every team member can excel and contribute to our success.
Overview
14
14
years of professional experience
Work History
Restaurant Hostess
The Hay-Adams
08.2023 - Current
- Cultivate a welcoming atmosphere while managing table service, reservations and monitor activity in a fine dining restaurant to keep efficient service flow on Open Table.
- Address phone inquiries and effectively resolve guest concerns with a proactive problem-solving approach.
- Guide and assist servers in completing tasks that meet Forbes Travel Guide standards increasing revenue by 18% while ensuring a clean dining room.
- Coordinate and support private room dining and special events to ensure seamless execution while fostering client loyalty.
Food and Beverage Supervisor
Pendry
01.2023 - 07.2023
- Managed daily operations of a high-end Latin-influenced restaurant with a full-service pool and assist other outlets while prioritizing guest satisfaction and exceptional service.
- Responsible for reconciling daily sales, submitting closeout reports, managing inventory, ensuring safety standards and providing shift training.
- Assist with all task during peak times to ensure smooth flow of service.
- Recognized as Leader of the Quarter in April 2023 for outstanding team performance.
Director of Food and Beverage
Big City Foods Group
04.2011 - 09.2022
- Managed quality control and operations across multiple restaurant locations, ensuring consistent standards and successfully launching five new venues.
- Conducted comprehensive staff training to improve team performance, enhance guest satisfaction, and increase operational efficiency.
- Managed budget reporting, financial statements, and compliance matters for the territory
- Led events and catering strategies, achieving a 27% increase in sales.
Education
Bachelor of Science - Business Management
University of Maryland Global Campus
Hyattsville, MDAssociate of Applied Science - Hospitality Management
Montgomery College
RockvilleSkills
- Leadership
- Hospitality management
- Guest relations management
- Problem-solving skills
- Quality assurance
- Interpersonal communication
- Budget development
- Fine-dining skills
- Events logistics management
- Multi-tasking
- Strong work ethic
- POS system operations
Timeline
Restaurant Hostess
The Hay-Adams
08.2023 - Current
Food and Beverage Supervisor
Pendry
01.2023 - 07.2023
Director of Food and Beverage
Big City Foods Group
04.2011 - 09.2022
Bachelor of Science - Business Management
University of Maryland Global Campus
Associate of Applied Science - Hospitality Management
Montgomery College
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