Cathy Olson
Beech Island,SC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
32
32
years of professional experience
Work History
Shop Assistant
Shuga Girl’s Gifts & Home Decor/ R&L Trucking
Beech Island, SC
10.2019 - 02.2024
- Collaborated with team members to achieve overall store goals and objectives.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Reduced wait times by efficiently processing transactions at the cash register.
- Conducted regular inventory audits, identifying discrepancies and maintaining accurate stock levels.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong product knowledge, effectively educating customers on features and benefits.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Developed strong rapport with customers and created positive impression of business.
- Managed efficient cash register operations.
- Contributed to team success by supporting colleagues during peak periods or staff shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Promoted special offers and discounts to boost revenue during promotional events or slow periods.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Helped managers with daily checklists and last-minute requirements.
- Completed daily tasks accurately and on-time to support shop needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Reviewed prices and performed audits to detect and correct price discrepancies.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Prioritized helping customers over completing other routine tasks in store.
- Remained calm and composed in tense situations involving angry or upset customers.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Briefed customers regarding shop promotions and discounts by providing coupons and flyers to encourage purchases.
- Greeted customers entering store and offered assistance with requirements.
- Processed shipments upon arrival, quickly updating inventory systems for accurate tracking.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Organized shelves to remove slow moving items and add new merchandise.
- Proven ability to learn quickly and adapt to new situations.
- Developed and maintained courteous and effective working relationships.
- Applied effective time management techniques to meet tight deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Certified Classroom Teacher
Richmond County Board Of Education
Augusta, GA
08.1992 - 02.2014
- Shifted between formal and informal methods of teaching to keep students engaged.
- Implemented differentiated instruction strategies, ensuring all students were able to access the curriculum and make progress in their learning.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Helped students explore concepts with engaging, learning-focused activities.
- Championed inclusionary practices within the classroom setting by accommodating diverse needs of students with special education plans or language barriers, enabling them to succeed alongside peers in mainstream classrooms.
- Participated in parent teacher conference to discuss developments of students and increase support.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
- Collaborated with parents, administrators and counselors to develop improvement plans for struggling students.
- Registered student progress and attendance on database to enable tracking history and maintain accurate records.
- Designed detailed learning plans for struggling students based on test, homework and assignment records.
- Assessed student progress using various assessment tools, adjusting instruction as needed to address identified areas of need.
- Improved students' analytical skills by introducing state-of-the-art computer program technologies.
- Advised and counseled students to help them develop skills and knowledge required to succeed.
- Drove student learning by establishing clear classroom plans and group objectives, as well as actionable strategies to achieve each goal.
- Created lessons and online testing materials to facilitate remote learning.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Graded and evaluated student assignments, papers, and course work.
- Fostered student curiosity and interest through creative hands-on activities.
- Planned and implemented integrated lessons to meet national standards.
- Provided timely feedback on assignments, allowing students to learn from mistakes and improve their performance.
- Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
- Mentored new teachers entering the profession and provided constructive feedback on their teaching methods, promoting growth within the school community.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Documented attendance, assignments, grades and participation for over 30 students.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Developed and administered tests for students to measure academic proficiency and understanding.
- Incorporated multiple types of teaching strategies into classroom.
- Used county wide computer technology to upload student grades and absence data into district computer systems.
- Participated in ongoing professional development opportunities, staying current on best practices in education and refining instructional techniques accordingly.
- Established and enforced rules of behavior to drive social development and maintain positive interactions.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Developed and implemented classroom routines to address varying student needs.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked flexible hours across night, weekend, and holiday shifts.
- Self-motivated, with a strong sense of personal responsibility.
- Provided professional services and support in a dynamic work environment.
- Identified issues, analyzed information and provided solutions to problems.
- Proven ability to learn quickly and adapt to new situations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Gained extensive knowledge in data entry, analysis and reporting.
- Worked well in a team setting, providing support and guidance.
Education
Bachelor of Arts - Early Childhood Education (PreK-5)
Augusta College
Augusta, GA06.1992
Skills
- Gift Wrapping
- Basic Mathematics
- Cash Register Operation
- Building Customer Loyalty
- POS Systems
- Decision-Making
- Reliable and Responsible
- Product Runs
- Merchandising and Display
- Organization
- Documentation And Reporting
- Safety and Cleanliness Standards
- Honest and Dependable
- Flexible Hours
Timeline
Shop Assistant
Shuga Girl’s Gifts & Home Decor/ R&L Trucking
10.2019 - 02.2024
Certified Classroom Teacher
Richmond County Board Of Education
08.1992 - 02.2014
Bachelor of Arts - Early Childhood Education (PreK-5)
Augusta College