Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cathy Pauley

Muscadine,AL

Summary

Driven Telecommunications Officer with a proven track record at Cleburne County Emergency Management, excelling in high-pressure environments. Demonstrates exceptional critical thinking and problem-solving abilities, alongside adeptness in emergency medical dispatch and call management. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Friendly and reliable Casier in cash and card transactions with excellent multi-tasking aptitude. Committed and hardworking. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. Attentive Police Dispatcher bringing experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community.

Overview

1
1
year of professional experience

Work History

911 Emergency Dispatcher

Cleburne County Emergency Management
01.2024 - Current
  • Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
  • Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
  • Achieved smoother workflow transitions between departments through effective coordination on cross-functional initiatives.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
  • Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.
  • Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
  • Developed strong relationships with first responder teams through regular communication and mutual respect during emergency situations.
  • Improved response times by efficiently prioritizing emergency calls and dispatching appropriate resources.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Increased dispatcher efficiency with thorough knowledge of jurisdictional geography, ensuring optimal routing for first responders.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Read system maps and caller information, and documented details in system.

Cashier

Jacks Family Resturant
06.2023 - 11.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.

Education

Associate of Applied Science - Medical Assistant

Gadsden Business College
Anniston, AL
05.2005

Skills

  • Patience and Tolerance
  • Memory retention
  • Prioritization
  • Situational Awareness
  • Information Gathering
  • Problem-Solving
  • Critical Thinking
  • Works Well Under Pressure
  • Teamwork and Collaboration
  • Active Listening
  • Stress Tolerance
  • Information intake
  • Computer Skills
  • Data entry proficiency
  • Decision-Making
  • Call Management
  • Information documentation
  • Emergency Medical Instruction
  • Data Entry
  • Information Gathering and Relay
  • Database Queries
  • Emergency Assessment
  • Computer-aided dispatching
  • Basic life support understanding
  • Police and fire procedures
  • EMS Dispatch
  • Prioritizing Situations
  • Dependable and Responsible
  • Telephone Etiquette
  • Emergency Response Procedures
  • Law Enforcement Collaboration
  • Documentation
  • NCIC Database
  • 911 System Information Databases
  • Unit Dispatch
  • Information Security
  • Emergency Medical Dispatch (EMD)
  • Call Routing
  • Providing Clear Directions
  • Radio Frequencies Monitoring
  • Documentation And Reporting
  • Rapid Needs Assessment
  • Good Judgment
  • Call Records Maintenance
  • Cross-Departmental Teamwork
  • Data Systems Operation
  • Flexible Schedule
  • Dispatch Coordination

Timeline

911 Emergency Dispatcher

Cleburne County Emergency Management
01.2024 - Current

Cashier

Jacks Family Resturant
06.2023 - 11.2023

Associate of Applied Science - Medical Assistant

Gadsden Business College
Cathy Pauley