Cathy Perez
Orlando,FL
Summary
Dedicated and service-oriented professional with extensive experience in customer care, safety compliance, and hospitality management. Business owner and nail specialist, skilled in building strong client relationships, resolving issues with poise, and maintaining high standards of service under pressure. Brings proven leadership, teamwork, and attention to detail to deliver in-flight experiences for passengers.
Overview
4
4
years of professional experience
Work History
Nail Specialist & Business Owner
Self Employed/Perfectly Polished Nails, LLC
08.2021 - Current
- Deliver exceptional, personalized service to a diverse clientele in a fast-paced, customer focused environment.
- Manage daily business operations, including scheduling, client communications, and quality assurance, to ensure smooth and professional service delivery.
- Maintain high standards of cleanliness, safety, and compliance with state health and sanitation regulations.
- Build trusted relationships through attentive care, empathy, and active listening to understand and meet individual customer needs.
- Handle conflict resolution and client concerns with professionalism, diplomacy, and discretion.
- Manage bookings, organize schedules, and maintain accurate service and financial records.
- Promote services through professional communication and presentation, contributing to a strong client loyalty.
Education
Associate of Science - Speech-Language Pathology
Valencia College
Orlando, FL05-1995
Skills
- Exceptional customer service and communication
- Safety awareness and compliance
- Conflict resolution and problem solving
- Multitasking in fast-paced environments
- Team collaboration and leadership
- Cultural sensitivity and professional demeanor
- Time management and organization
- Service excellence and guest relations
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Nail Specialist & Business Owner
Self Employed/Perfectly Polished Nails, LLC
08.2021 - Current
Associate of Science - Speech-Language Pathology
Valencia College