Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
References
Timeline
Generic

Cathy Perkins

Boonville,MO

Summary

Results-driven cashier recognized for exceptional productivity and efficiency in task execution. Proven track record in training team members, enhancing skills in customer service and sales strategies. Committed to fostering a collaborative environment while consistently supporting organizational objectives. Strong communicator with a proactive approach to problem-solving and a robust work ethic.

Overview

6
6
years of professional experience

Work History

Cashier

Tractor Supply
Boonville , Missouri
07.2024 - Current
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Answered customer questions and provided store information.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Processed sales transactions to prevent long customer wait times.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Worked closely with front-end staff to assist customers.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Answered phone calls to assist customers with questions and orders.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Offered customers carry-out service at completion of transaction.
  • Followed company security procedures for handling large sums of money.
  • Performed other duties as assigned by management.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Ensured compliance with all safety regulations within the store environment.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Greeted customers promptly and responded to questions.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Resolved customer complaints professionally in accordance with company policy.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Issued receipts, refunds, credits or change due to customers.
  • Welcomed customers, offering assistance to help find store items.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Answered customers' questions and provided information on store procedures or policies.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Maintained work area and kept cash drawer organized.
  • Used suggestive selling techniques to promote add-on sales.
  • Processed customer payments quickly and returned exact change and receipts.
  • Discounted purchases by scanning and redeeming coupons.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Helped with purchases and signed customers up for rewards program.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Built and maintained productive relationships with employees.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Collected payments and provided accurate change.
  • Stocked shelves with merchandise when needed.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Scanned items and checked pricing on cash register for accuracy.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Recognized by management for providing exceptional customer service.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked effectively in team environments to make the workplace more productive.
  • Operated a variety of machinery and tools safely and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Identified needs of customers promptly and efficiently.
  • Completed day-to-day duties accurately and efficiently.
  • Achieved cost-savings by developing functional solutions to problems.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Operated equipment and machinery according to safety guidelines.

House Cleaner

Merry Maids
Columbia, Missouri
05.2024 - 07.2024
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Disinfected kitchen utensils like cutting boards and knives after use.
  • Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
  • Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
  • Cleaned homes following specific and detailed protocols and requests.
  • Communicated with customers about requests for additional supplies or cleaning services.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Operated industrial cleaning equipment safely in accordance with manufacturer's instructions.
  • Used cleaning chemicals following proper guidelines.
  • Washed windows inside and outside as needed.
  • Swept, mopped, vacuumed and polished floors of all types.
  • Sanitized doorknobs, light switches and other frequently touched surfaces.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Scrubbed walls with appropriate cleaning solutions to remove marks or stains.
  • Adhered to daily cleaning schedules and updated as needed based on demand.
  • Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
  • Removed lint from carpets using a vacuum cleaner attachment.
  • Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Used natural cleaning products where possible and followed product recommendations to maintain client safety.
  • Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
  • Polished metal fixtures in kitchen and bathroom areas.
  • Maintained and organized cleaning supplies stock.
  • Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Swept and damp-mopped private stairways and hallways.
  • Completed day-to-day duties accurately and efficiently.

Elderly Caregiver

Visiting Angles
Columbia, Missouri
04.2024 - 05.2024
  • Helped clients get in and out of beds and wheelchairs.
  • Supported clients in making decisions that were consistent with their values and wishes.
  • Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
  • Recorded client status progress and challenges in logbooks and reports.
  • Responded quickly in emergency situations in a calm manner.
  • Ensured safety of clients in their home environment by using appropriate equipment and techniques.
  • Organized recreational activities to promote physical and mental well-being of the elderly.
  • Developed strong relationships with clients based on trust and respect.
  • Respected the privacy, dignity and confidentiality of each client served.
  • Drove clients to doctors' appointments and social outings.
  • Monitored clients' activity levels and helped prevent sedentary behavior.
  • Maintained accurate records of services provided for each client.
  • Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Built strong and trusting rapport with clients and loved ones.
  • Recognized emergencies and notified paramedics and family members.
  • Transported patients to medical, dental and personal care appointments.
  • Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
  • Transported clients to doctor appointments or other necessary outings.
  • Provided emotional support during end-of-life transitions.
  • Assisted elderly clients with daily activities such as bathing, dressing, grooming and meal preparation.
  • Assisted elderly clients with daily living activities such as bathing, dressing and grooming.
  • Encouraged social interaction between clients and their families.
  • Assisted clients with maintaining good personal hygiene.
  • Improved patient outlook and daily living through compassionate care.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Assessed client's needs and developed individual care plans accordingly.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Administered medications according to physician instructions.
  • Engaged clients by conversing and participating in activities and hobbies.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Monitored health and well-being of clients and reported significant health changes.
  • Maintained detailed records of services performed on clients.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Adhered to all applicable laws, regulations, policies, procedures and standards related to eldercare services.
  • Provided companionship and emotional support to elderly clients.
  • Conducted light housekeeping duties including laundry, cleaning and meal preparation for clients.
  • Tracked and reported clients' progress based on observations and conversations.
  • Followed care plan and directions to administer medications.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
  • Laundered clothing and bedding to prevent infection.
  • Consulted with client care team to continually update care plans.

Cashier

Bomgaars Supply
Warsaw, Missouri
07.2022 - 04.2024
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Worked closely with front-end staff to assist customers.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Counted and balanced cashier drawers.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Processed sales transactions to prevent long customer wait times.
  • Built and maintained productive relationships with employees.
  • Maintained work area and kept cash drawer organized.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Scanned items and checked pricing on cash register for accuracy.
  • Used suggestive selling techniques to promote add-on sales.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Performed other duties as assigned by management.
  • Helped with purchases and signed customers up for rewards program.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Offered customers carry-out service at completion of transaction.
  • Stocked shelves with merchandise when needed.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Processed customer payments quickly and returned exact change and receipts.
  • Answered phone calls to assist customers with questions and orders.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Welcomed customers, offering assistance to help find store items.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Followed company security procedures for handling large sums of money.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Answered customers' questions and provided information on store procedures or policies.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Greeted customers promptly and responded to questions.
  • Discounted purchases by scanning and redeeming coupons.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Resolved customer complaints professionally in accordance with company policy.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Issued receipts, refunds, credits or change due to customers.
  • Operated a variety of machinery and tools safely and efficiently.
  • Worked effectively in team environments to make the workplace more productive.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained updated knowledge through continuing education and advanced training.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Waitress

Estes drive-in
Lincoln, Missouri
07.2019 - 05.2022
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Performed basic math calculations when computing bills for customers' meals.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Set up tables in between patrons to reduce wait times.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Prepared salads, appetizers, and garnishes to assist kitchen staff.
  • Processed payments accurately using cash registers or POS systems.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Stocked service areas with supplies during slow periods.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Organized take-out orders efficiently according to customer requests.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Presented menus to patrons to answer questions about menu items and make recommendations.
  • Took orders for food and drinks and delivered them to guests.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Developed positive relationships with regular customers through friendly conversation.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Enforced safety guidelines for employees and patrons of the restaurant.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Filled condiments and napkin containers during slack periods.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Provided accurate change for cash transactions using a cash register system.
  • Presented food and beverages to guests at tables.
  • Responded to ad hoc cleaning duties at end of shift.
  • Prepared checks accurately and processed payments promptly.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Communicated daily specials to customers.
  • Bussed tables as needed during peak hours.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Replenished beverages when necessary.
  • Trained new employees to perform duties.
  • Answered questions about menu items, ingredients, and pricing.
  • Served food and beverages to patrons and confirmed complete orders.
  • Prepared checks, itemizing total meal costs and taxes.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Completed day-to-day duties accurately and efficiently.

Education

High School Diploma -

Lincoln R-2 Highschool
Lincoln, MO
05-2022

Skills

  • Merchandise Restocking
  • Drawer balancing
  • Order Returns Processing
  • Credit card processing
  • Complex Problem-solving
  • Payment processing
  • Ordering and stocking
  • Scanner operations
  • Customer service
  • Regulatory compliance
  • Gift card handling
  • Point of sale proficiency
  • POS systems
  • Point of sale operation
  • Upselling techniques
  • Transaction handling
  • Staff mentoring
  • Empathy and patience
  • Cash handling
  • Work ethic and integrity
  • Merchandise exchange
  • Merchandise restocking
  • Visual merchandising
  • Refund handling
  • Loyalty program promotion
  • Conflict resolution
  • Checkout monitoring
  • Organizational growth
  • Issue resolution
  • Cash handling expertise
  • excel in Microsoft office word
  • proficient in Microsoft office, sheets, docs
  • Sales transactions
  • Cleaning and sanitizing
  • Refunds and exchanges
  • Patience and empathy
  • Cash register operation
  • Customer service excellence
  • Written and verbal communication
  • Point-of-sale system operation
  • Promotions and discounts
  • Customer relations
  • Team collaboration
  • Exchanges processing
  • Payment collection
  • Hospitality and accommodation
  • Product knowledge
  • Currency counting
  • Customer assistance
  • Cash handling
  • Fraud prevention awareness
  • Dependability and reliability
  • Receipt handling
  • multi-line phone systems

Affiliations

  • shopping
  • watching tv
  • spending time with family
  • being outside in the spring time enjoying the weather

Accomplishments

  • recieved recongintion on my customer service skills and my wide range of knowledge in quit a few things

Languages

English
Full Professional

References

References available upon request.

Timeline

Cashier

Tractor Supply
07.2024 - Current

House Cleaner

Merry Maids
05.2024 - 07.2024

Elderly Caregiver

Visiting Angles
04.2024 - 05.2024

Cashier

Bomgaars Supply
07.2022 - 04.2024

Waitress

Estes drive-in
07.2019 - 05.2022

High School Diploma -

Lincoln R-2 Highschool

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Cathy Perkins