Summary
Overview
Work History
Education
Skills
Timeline
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Cathy Perot

Telecommunications
Bartonville,TX

Summary

I have over 30 year of experience in the telecommunications field. I am a highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

I am familiar with most areas of the communications field from:

  • climbing poles to install and or repair facilities
  • splicing damaged cables back together
  • overseeing a crew of field technicians
  • managing a very busy call center
  • working hand in hand with construction and engineering on new projects
  • overseeing the placement of facilities for major events including the Byron Nelson Golf tournament
  • working in the field taking notes and resolving conflicts

Overview

35
35
years of professional experience

Work History

Telecommunications OSP Fielder

Mike West Engineering
Bixby, OK
07.2019 - 07.2023
  • Took detailed field notes.
  • Identified and measured existing copper and fiber facilities related to the job at hand.
  • Identified and documented existing telecom equipment in the field.
  • Identified issues that could be a conflict in the planning and designing of the new job.
  • Conducted pole inventory, capturing photos of each pole and uploading them to an application. This included identifying the owner of the pole and recording all the pertinent data related to it.
  • Generated field notes in Auto Cad for review and approval by engineer.

AT&T Dispatch Center Manager

AT&T
Dallas, TX
05.2005 - 07.2018
  • Supervised and evaluated the daily activities and performance of a team of 20 regular employees as well as 18 field technicians.
  • Managed scheduling of employees to optimize productivity and reduce the need for overtime.
  • Managed day-to-day operations of high-volume dispatch and call center for repairs and installations
  • Maximized customer satisfaction, streamlined procedures, and increased bottom line profitability through collaboration with staff.
  • Delivered exceptional customer experiences through hands-on leadership of associates and managers.
  • Ensured the timely and precise submission of bi-weekly payroll.
  • Introduced complete onboarding and training programs, surpassing established team sales targets and employee retention goals.
  • Analyzed customer feedback data to identify areas for improvement in service delivery.
  • Identified necessary resources, resolved personnel issues, and maintained deliverable estimates.
  • Ensured customer commitments were fulfilled.
  • Maintained adherence to both company policies and procedures, as well as local regulations.
  • regarding safety, health, security and labor laws.

Engineering Assistant

GT Nexus
Bloomington, IL
11.1988 - 08.1991
  • Analyzed existing engineering documents to identify discrepancies or errors.
  • Developed solutions to problems encountered during the design process.
  • Completed tasks and updated designs using ICGS application skills.
  • Assisted drafters in developing structural and mechanical design of products using CAD software.

Education

Associate of Science - Telecommunications

Pace University
New York, NY
05-2012

Skills

  • Field Inspections
  • Problem Resolution
  • Mechanical Aptitude
  • Work Planning and Prioritization
  • Blueprints and Schematics
  • Technical Drawings
  • Workflow Development
  • Time management abilities
  • Team building
  • Goal Setting
  • Time Management
  • Continuous Improvement
  • Problem-solving abilities
  • Team Collaboration
  • Value Engineering
  • Engineering Design
  • Professionalism
  • Reliability
  • Quality Control
  • Codes Compliance
  • AutoCAD
  • Attention to Detail
  • Excellent Communication
  • Teamwork and Collaboration
  • Problem-Solving
  • Self Motivation
  • Construction expertise
  • Written Communication
  • Multitasking
  • AT&T ARAMIS DT
  • OSP Fielder
  • Pole Inventory
  • Local and state permits

Timeline

Telecommunications OSP Fielder

Mike West Engineering
07.2019 - 07.2023

AT&T Dispatch Center Manager

AT&T
05.2005 - 07.2018

Engineering Assistant

GT Nexus
11.1988 - 08.1991

Associate of Science - Telecommunications

Pace University

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