Music
Cathy Pham
San Jose,CA
Summary
Dynamic Business Operating Manager with a proven track record at Agilent Technologies, excelling in cross-functional collaboration and team leadership. Order Fulfillment expertise with focus on excellent customer service and product lifecycle management. Enhanced project delivery efficiency and nurtured stakeholder relationships, driving business growth. Skilled in supply chain and committed to staff development, ensuring high productivity and compliance with company policies.
Overview
22
22
years of professional experience
Work History
Business Operating Manager
Agilent Technologies, Inc.
01.2020 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Established performance goals for staff members, providing regular feedback on progress toward objectives.
- Managed cross-functional teams for successful project completion and on-time delivery.
- Built strong relationships with stakeholders at all levels of the organization, fostering collaboration across departments.
- Interacted well with customers to build connections and nurture relationships.
- Collaborated with sales and marketing teams to better understand customer needs and drive business growth.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Manufacturing Engineer
Agilent Technologies, Inc.
04.2013 - 01.2020
- Collaborated with cross-functional teams to develop innovative solutions for complex engineering challenges.
- Optimized supply chain logistics to support just-in-time manufacturing, reducing inventory costs.
- Resolved technical and quality issues by collaborating with manufacturing, quality assurance, product support, vendors and supply chain personnel.
- Authored procedure to document handshake of manufacturing and software distribution department processes.
- Provided engineering support during new product launches, coordinating efforts between design, production, and quality control teams.
Senior R&D Project Specialist
Agilent Technologies, Inc.
02.2010 - 04.2013
- Reduced project delivery times by coordinating efforts between teams, optimizing workflows for speed and efficiency.
- Managed project timelines to accommodate unexpected changes without compromising on deliverables.
- Facilitated training sessions for project management tools, enhancing team productivity.
- Enhanced team collaboration by implementing weekly status meetings and open communication channels.
- Championed best practices in project management across the organization through training sessions, workshops, or other knowledge-sharing initiatives.
- Led stakeholder meetings to align project goals with business objectives, fostering stronger stakeholder relationships.
Senior OEM Planner
Logitech, Inc.
01.2003 - 02.2009
- Worked directly with production personnel to resolve production scheduling issues and conflicts.
- Collaborated with cross-functional teams to align goals and ensure project success.
- Prioritized schedules to meet project goals and overall customer satisfaction.
- Developed strong relationships with stakeholders such as OEM partners and 3PL logistics to ensure clear communication and timely resolution of issues.
- Streamlined workflow processes for improved team productivity and project outcomes.
Education
Bachelor of Science - Business Management
San Francisco State University
San Francisco, CASkills
- Customer Service
- Order Fulfillment
- Supply Chain
- Inventory and Forecasting
- Product Lifecycle Management
- Team Leadership
- Cross-Functional Communications
- Production Scheduling
- Logistics Management
- Policies and Procedures Implementation
- Complex Problems Analysis
- Customer Data Management
- Staff Development
Accomplishments
- Earned the “Agilent Recognition” Award in 2020 for reducing order fulfillment delivery time to production by 60%.
- Generated $35K in first-year cost savings through global sourcing initiatives and business case development.
- Promoted to Operating Manager after 10 years with the company.
Interests
Youth Development
Timeline
Business Operating Manager
Agilent Technologies, Inc.
01.2020 - Current
Manufacturing Engineer
Agilent Technologies, Inc.
04.2013 - 01.2020
Senior R&D Project Specialist
Agilent Technologies, Inc.
02.2010 - 04.2013
Senior OEM Planner
Logitech, Inc.
01.2003 - 02.2009
Bachelor of Science - Business Management
San Francisco State University
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