Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Cathy Pohoreske

Crowley,TX
Cathy Pohoreske

Summary

Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.

Overview

24
years of professional experience

Work History

Texas Health Huguley Hospital
Burleson, TX

Operations Manager
04.2014 - Current

Job overview

  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Devised processes to boost long-term business success and increase profit levels.
  • Performs necessary supervisory functions to facilitate smooth and efficient operation of Patient Financial Services.
  • Performs necessary tasks to ensure all cash for patient accounts are prepared for deposit and posted to proper patient account on timely basis. Responsible for resolution of all credit balances related to patient accounts with no growth in totals for every month-end close.
  • Coordinate all functions of collection areas for patient accounts. Assess work performance of assigned employees and interact in professional manner with patients, physicians and other department personnel in collection procedures and financial problems. Provide accurate statistical records and reports.

McGuire, Craddock & Strother, P.C.
Dallas, TX

Legal Secretary/Executive Assistant
02.1999 - 04.2014

Job overview

  • Handled office scheduling and made notes for deadlines, motions and other important dates.
  • Filed court documents and legal pleadings with court clerk on behalf of attorneys.
  • Managed accounts and client records of clients, observing confidentiality and extreme discretion.
  • Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
  • Utilize outstanding organizational skills to accurately handle multiple duties simultaneously in detailed structured, time sensitive work environment and ensure appropriate legal service protocols and etiquette.
  • Maintain client confidentiality and situational discretion, respond appropriately to escalated situations and uphold workplace and client safety and security initiatives.
  • Resolve challenging situations with poise and diplomacy and interact professionally with clients and colleagues of all ages, personalities, cultures and backgrounds.
  • Ensure operational efficiency by building rapport, problem solving, active listening and assimilating and resolving needs and expectations.

Education

Southern New Hampshire University
New Hampshire

Associate of Science from Business Admimistration
06.2022

University Overview

  • Dean's List every semester
  • graduated summa cum laude

Skills

  • IBM Notes
  • IBM SPSS Statistics
  • Microsoft Internet Explorer
  • Google Analytics
  • Supply Chain Management
  • Staff Management
  • Planning and Implementation
  • Microsoft Excel
  • Performance Monitoring and Evaluation
  • Microsoft Outlook
  • Microsoft Windows
  • Microsoft Office
  • Tax Software
  • Customer Service
  • Problem Anticipation and Resolution
  • Team Leadership

Timeline

Operations Manager

Texas Health Huguley Hospital
04.2014 - Current

Legal Secretary/Executive Assistant

McGuire, Craddock & Strother, P.C.
02.1999 - 04.2014

Southern New Hampshire University

Associate of Science from Business Admimistration

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Cathy Pohoreske