Cathy Poppler
Savage,MN
Summary
With 15 years of experience in the financial industry, I specialize in loan administration, account management, and building strong client relationships. I am a polished and professional individual who excels at quickly identifying and solving problems. My effective communication skills allow me to present complex information clearly to a diverse client base. I am recognized by my clientele for my full-service approach, integrity, follow-through, and unwavering commitment to their success. By understanding customer needs and managing expectations, I consistently increase customer loyalty. I am known for my self-motivation, initiative, and ability to project a professional image, and I am dedicated to delivering exceptional results.
Overview
21
21
years of professional experience
1
1
Certificate
Work History
Operations Manager
US Mortgage Investments
02.2012 - 12.2021
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed and implemented strategies to maximize customer satisfaction.
- Implemented quality control systems to boost overall product consistency and reliability.
- Increased profit by streamlining operations.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Interacted well with customers to build connections and nurture relationships.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Contract Loan Processor
Popular Processing LLC
01.2002 - 01.2011
- Coordinated all aspects of loan processes to qualify clients for mortgage loans with knowledge of S.A.F.E Act and Regulation Z
- Ordered Title, Appraisal, VOE’s and VOD’s
- Verified the accuracy of title, income, and asset documentation necessary for loan approval
- Utilized LP, DU and Calyx Point software
- Maintained ongoing communication with all parties to resolve problems and concerns in regard to loan submission for closing
Scheduler/Pre-Closer
Fiserv Lending Solutions
01.2007 - 01.2008
- Compiled, organized and processed mortgage documents from clients
- Reviewed and prepared all necessary internal and mortgage documents for processing
- Coordinated work with other departments to accurately expedite service to customers
- Scheduled closings and shipped mortgage documents to notaries for loan closings
Loan Processing Manager
US Mortgage Network
01.2001 - 01.2002
- Directed and coordinated office unit activities to provide designated functions and services with minimum delay and optimum efficiency and accuracy
- Structured and maintained loan underwriting processes
- Trained new employees on loan origination software and company procedures
Education
Associate Degree - Office Systems, Office Management and Business Communications
Normandale Community College
Bloomington, MNFastTrac “New Venture” - Advanced Underwriting and FHA/VA Underwriting
Schulze School of Entrepreneurship at the University of St. Thomas
Skills
- LP Management
- MS Excel
- Outlook
- Problem-solving
- MS office
- Decision-making
- Client relationships
- Operational efficiency
- Planning and implementation
- Process improvements
Certification
- Member of National Association of Mortgage Processors (NAMP)
- Certified Master Processor
Timeline
Operations Manager
US Mortgage Investments
02.2012 - 12.2021
Scheduler/Pre-Closer
Fiserv Lending Solutions
01.2007 - 01.2008
Contract Loan Processor
Popular Processing LLC
01.2002 - 01.2011
Loan Processing Manager
US Mortgage Network
01.2001 - 01.2002
FastTrac “New Venture” - Advanced Underwriting and FHA/VA Underwriting
Schulze School of Entrepreneurship at the University of St. Thomas
Associate Degree - Office Systems, Office Management and Business Communications
Normandale Community College
Computer Expertise
- MS Windows 2007
- Calyx Point
- Advanced MS Word
- LP & DU
- MS Excel
- Outlook
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