Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Cathy Reed

Hebron,KY

Summary

Dynamic retail professional with a proven track record at Macy's, excelling in sales management and customer service. Skilled in pricing strategy and staff training, I foster strong partnerships and enhance operational efficiency. Recognized for driving repeat business through exceptional service and effective marketing initiatives, consistently achieving sales targets.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Shop Owner

LOVING 13 Boutiques
01.2024 - Current
  • Maintain accurate financial records, including sales reports, expense tracking, and budget management.
  • Develop loyal customer base by consistently delivering high-quality products and personalized service..
  • Manage inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
  • Collaborate with suppliers and boutique mall staff to ensure effective marketing and sales processes.

Assistant Manager

Bob's Discount Furniture
05.2021 - 01.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Increased sales through effective merchandising strategies and targeted promotions.

Branch Sales Manager

Macy's
09.2019 - 05.2021
  • Led by example, exhibiting strong work ethic and consistently meeting or exceeding individual sales targets while inspiring team members to do the same.
  • Coached and mentored sales team members to enhance individual performance, ultimately contributing to the overall success of the branch.
  • Managed branch sales, customer service, finances and recordkeeping.
  • Set clear performance goals for the sales team, providing regular feedback on progress toward targets while offering support where needed.

Education

Associate of Arts - Business Management W/ Certificate Human Resources

American Public University
Charles Town, WV
06-2013

Skills

  • Networking and partnerships
  • Pricing strategy
  • Business operations
  • Store maintenance
  • Marketing experience
  • Customer service background
  • Staff hiring and training
  • Social media marketing

Accomplishments

  • Eleven years of coaching experience, including ages 6 to 18 years old in the competitive dance environment. 5 consecutive years as State Champions.
  • Macy's Star Award for outstanding performance - increasing department revenue $100,000 in a 6 month period.
  • Awarded Regional Culture Captain for Bob's Discount Furniture. Title included mentoring all stores in the Region to assist in developing positive cultures that led to increased productivity and sales.

Certification

  • Human Resource Management - American Public University

Timeline

Shop Owner

LOVING 13 Boutiques
01.2024 - Current

Assistant Manager

Bob's Discount Furniture
05.2021 - 01.2024

Branch Sales Manager

Macy's
09.2019 - 05.2021

Associate of Arts - Business Management W/ Certificate Human Resources

American Public University

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