Summary
Overview
Work History
Education
Skills
Timeline
Waitress
CATHY REID

CATHY REID

Folsom,CA

Summary

I am an experienced administrative assistant with ten+ years of history in high volume situations easily working with individuals of all backgrounds in collaborative team environments. I have work experience in multiple positions from serving, catering, as well as management.

Overview

32
32
years of professional experience

Work History

Server

Bocca Catering
08.2022 - Current
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Inspected dishes and utensils for cleanliness.

Nutrition Services Supervisor

El Dorado Union High School District
07.2017 - Current
  • Monitored food preparation, production and plating for quality control.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Controlled food costs and managed inventory.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Accurately completed end-of-day financial tasks as well as daily deposits.
  • Set and oversaw weekly and special event menu plans.
  • Cut spending through effective inventory management and supply sourcing.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Food Service Worker 1

El Dorado Union High School District
10.2014 - 07.2017
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Learned other teammates' work tasks to train as backup.
  • Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
  • Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.

Front Office Supervisor/Registered Dental Assistant

Penny Dodson D.D.S.
02.2004 - 05.2014
  • Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
  • Documented patient dental health information, medical history and vital signs for future reference.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, cements, casts and impressions.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Staged tray for procedures by arranging dental instruments and equipment.
  • Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Booked patient appointments and managed treatment details using MS Excel and industry-standard registration software.
  • Assisted dentist with paperwork and billing protocol for both routine and less common procedures.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.

Tasting Room Attendant

Madrona Vineyards
01.2004 - 03.2006
  • Provided informed wine suggestions to tasting room guests.
  • Maintained tasting room retail area and created merchandise displays.
  • Greeted tasting room visitors and answered questions with upbeat attitude and professionalism.
  • Poured wines according to quality and service standards.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded proactively and positively to rapid change.
  • Maintained up-to-date knowledge of product and service changes.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Provided ongoing guest service.

Registered Dental Assistant, Chairside

Creekside Dental
01.1998 - 11.2002
  • Booked patient appointments and managed treatment details using MS Excel and industry-standard registration software.
  • Assisted dentist with paperwork and billing protocol for both routine and less common procedures.
  • Educated patients on postoperative care and best practices for protecting dental work and boosting healing process.
  • Documented patient dental health information, medical history and vital signs for future reference.
  • Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections.
  • Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
  • Staged tray for procedures by arranging dental instruments and equipment.
  • Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
  • Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions and calling for repairs.

Server

Carrows
01.1998 - 11.2000
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Server

Cable House Rest.
01.1998 - 11.2000
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Answered customers' questions, recommended items and recorded order information.
  • Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.

Education

General Ed

Folsom Lake College
Folsom, CA

High School Diploma -

El Dorado High School
Placerville, CA
06.1993

Skills

  • Age Verification
  • High-Volume Dining
  • Transactions and Cash Handling
  • Conflict and Complaint Resolution
  • Customer Service and Rapport
  • Order Accuracy and Delivery
  • Team Player
  • Table Setting Arrangements

Timeline

Server

Bocca Catering
08.2022 - Current

Nutrition Services Supervisor

El Dorado Union High School District
07.2017 - Current

Food Service Worker 1

El Dorado Union High School District
10.2014 - 07.2017

Front Office Supervisor/Registered Dental Assistant

Penny Dodson D.D.S.
02.2004 - 05.2014

Tasting Room Attendant

Madrona Vineyards
01.2004 - 03.2006

Registered Dental Assistant, Chairside

Creekside Dental
01.1998 - 11.2002

Server

Carrows
01.1998 - 11.2000

Server

Cable House Rest.
01.1998 - 11.2000

General Ed

Folsom Lake College

High School Diploma -

El Dorado High School
CATHY REID