I am an experienced administrative assistant with ten+ years of history in high volume situations easily working with individuals of all backgrounds in collaborative team environments. I have work experience in multiple positions from serving, catering, as well as management.
Overview
32
32
years of professional experience
Work History
Server
Bocca Catering
08.2022 - Current
Cultivated warm relationships with regular customers.
Bussed and reset tables to keep dining room and work areas clean.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Noted special patron requests and followed up with kitchen to confirm delivery.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Inspected dishes and utensils for cleanliness.
Nutrition Services Supervisor
El Dorado Union High School District
07.2017 - Current
Monitored food preparation, production and plating for quality control.
Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Directed activities of team of skilled kitchen workers preparing and serving meals.
Controlled food costs and managed inventory.
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Accurately completed end-of-day financial tasks as well as daily deposits.
Set and oversaw weekly and special event menu plans.
Cut spending through effective inventory management and supply sourcing.
Demonstrated respect, friendliness and willingness to help wherever needed.
Proved successful working within tight deadlines and fast-paced atmosphere.
Food Service Worker 1
El Dorado Union High School District
10.2014 - 07.2017
Maintained clean, trash-free workspaces to maximize productivity and safety.
Greeted customers at counter to fulfill requests and answer questions.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
Learned other teammates' work tasks to train as backup.
Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
Front Office Supervisor/Registered Dental Assistant
Penny Dodson D.D.S.
02.2004 - 05.2014
Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
Documented patient dental health information, medical history and vital signs for future reference.
Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, cements, casts and impressions.
Explained treatment procedures and instructed patients on home care guidelines.
Staged tray for procedures by arranging dental instruments and equipment.
Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
Booked patient appointments and managed treatment details using MS Excel and industry-standard registration software.
Assisted dentist with paperwork and billing protocol for both routine and less common procedures.
Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
Tasting Room Attendant
Madrona Vineyards
01.2004 - 03.2006
Provided informed wine suggestions to tasting room guests.
Maintained tasting room retail area and created merchandise displays.
Greeted tasting room visitors and answered questions with upbeat attitude and professionalism.
Poured wines according to quality and service standards.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Responded proactively and positively to rapid change.
Maintained up-to-date knowledge of product and service changes.
Increased efficiency and team productivity by promoting operational best practices.
Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
Provided ongoing guest service.
Registered Dental Assistant, Chairside
Creekside Dental
01.1998 - 11.2002
Booked patient appointments and managed treatment details using MS Excel and industry-standard registration software.
Assisted dentist with paperwork and billing protocol for both routine and less common procedures.
Educated patients on postoperative care and best practices for protecting dental work and boosting healing process.
Documented patient dental health information, medical history and vital signs for future reference.
Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections.
Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
Staged tray for procedures by arranging dental instruments and equipment.
Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions and calling for repairs.
Server
Carrows
01.1998 - 11.2000
Cultivated warm relationships with regular customers.
Worked with POS system to place orders, manage bills and handle complimentary items.
Explained menu items and suggested appropriate options for food allergy concerns.
Bussed and reset tables to keep dining room and work areas clean.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Used slow periods to restock supplies, ice, trays and delivery bags.
Noted special patron requests and followed up with kitchen to confirm delivery.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Server
Cable House Rest.
01.1998 - 11.2000
Cultivated warm relationships with regular customers.
Worked with POS system to place orders, manage bills and handle complimentary items.
Explained menu items and suggested appropriate options for food allergy concerns.
Bussed and reset tables to keep dining room and work areas clean.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Checked identification for minimum age for sale of alcoholic beverages.
Increased sales significantly by upselling higher-end products to customers.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Answered customers' questions, recommended items and recorded order information.
Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
Education
General Ed
Folsom Lake College
Folsom, CA
High School Diploma -
El Dorado High School
Placerville, CA
06.1993
Skills
Age Verification
High-Volume Dining
Transactions and Cash Handling
Conflict and Complaint Resolution
Customer Service and Rapport
Order Accuracy and Delivery
Team Player
Table Setting Arrangements
Timeline
Server
Bocca Catering
08.2022 - Current
Nutrition Services Supervisor
El Dorado Union High School District
07.2017 - Current
Food Service Worker 1
El Dorado Union High School District
10.2014 - 07.2017
Front Office Supervisor/Registered Dental Assistant