Summary
Overview
Work History
Education
Skills
Timeline
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Cathy Riggs

Peoria Heights,IL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking part time work with flexible hours.

Overview

19
19
years of professional experience

Work History

Dining Manager

Lutheran Hillside Village
Peoria Heights, IL
10.2019 - Current
  • Greeted guests, sat at tables and brought orders to assist front of house staff.
  • Implemented training program for front of house staff to maintain high standards of customer service.
  • Designed overall floorplans and coordinated modifications for events and special reservations.
  • Took special reservations and planned restaurant accommodations with kitchen and front of house staff.
  • Led planning, set up and takedown for special events.
  • Motivated staff to perform at peak efficiency and quality.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.

Marketing Merchandiser

Acosta Sales & Marketing
Peoria Heights, IL
07.2009 - 02.2020
  • Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
  • Oversaw inventory counts each week to maintain stock records and account for shrinkage.
  • Executed in-season pricing strategies, promotions and markdowns to reach financial targets.
  • Developed merchandise plans to purchase various highly sought-after items to increase sales.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Managed aesthetically pleasing displays to showcase company products and increase sales.
  • Created interior displays to promote products in alignment with corporate sales objectives.
  • Promoted seasonal products and trends to move stock and prepare for incoming inventory.
  • Developed merchandising strategy to efficiently move overstock.
  • Completed stock orders and managed inventory levels.

Bakery Manager

Walmart
Morton, IL
10.2003 - 05.2009
  • Managed all baking operations professionally and handled all problems confidently.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
  • Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
  • Maintained and controlled inventory of baked goods.
  • Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
  • Guaranteed all baked goods were cooked according to customers tastes and needs.
  • Established performance goals and empowered bakers to exceed targets.
  • Assisted bakers with procuring necessary ingredients from inventory area during high-volume periods with demanding order levels.
  • Oversaw food preparation and monitored safety protocols.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Motivated staff to perform at peak efficiency and quality.

Education

High School Diploma -

Hillsboro High School
Hillsboro, IL

Skills

  • Customer Service Standards
  • Money Handling
  • Staffing and Sales Reporting
  • Delegating Assignments and Tasks
  • Health Code Compliance
  • Storage Organization
  • Critical Thinking
  • Product Signage and Labeling
  • Merchandising and Display
  • Merchandise Stocking and Replenishing
  • Product Sales and Promotion

Timeline

Dining Manager

Lutheran Hillside Village
10.2019 - Current

Marketing Merchandiser

Acosta Sales & Marketing
07.2009 - 02.2020

Bakery Manager

Walmart
10.2003 - 05.2009

High School Diploma -

Hillsboro High School

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Cathy Riggs