Summary
Overview
Work History
Education
Skills
Timeline
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Cathy Roche

West Palm Beach,FL

Summary

Serviced-focused professional dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Leader and team-player with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

11
11
years of professional experience

Work History

Office Manager

RAS Roofing LLC
09.2021 - Current
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Provided ongoing support to past clients, staying up-to-date with industry developments.
  • Developed strong relationships with clients, fostering loyalty and repeat business through exceptional service.
  • Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.

Server

Texas Roadhouse Restaurant
04.2022 - 12.2022
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Processed orders and sent to kitchen employees for preparation.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.

Front Office Manager

Hyatt Place Downtown, West Palm Beach
09.2018 - 01.2020
  • Monitored financial transactions at front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Coached employees through day-to-day work and complex problems.
  • Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
  • Streamlined check-in/check-out processes by introducing new technology solutions, reducing wait times for guests.
  • Coordinated renovations projects, minimizing disruptions to guests while improving overall aesthetic of property.
  • Ensured compliance with all local, state, and federal regulations related to hotel operations and licensing requirements.
  • Improved quality of food offerings in on-site restaurants by working closely with chefs on menu development and presentation techniques.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Oversaw food preparation and monitored safety protocols.
  • Purchased food and cultivated strong vendor relationships.
  • Managed staff schedules and maintained adequate coverage for all shifts.

Credit Manager

PGA National Resort & Spa
07.2016 - 09.2018
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Coordinated efforts between accounting team and other departments to ensure accuracy in interdepartmental transactions recording.
  • Managed team of accounts receivable specialists, providing guidance and support for optimal performance.
  • Maintained accurate financial records by regularly reconciling accounts receivable ledgers.
  • Supported financial director with special projects and additional job duties.
  • Implemented new collection strategies that led to recovery of lost revenue.
  • Verified discrepancies and resolved clients' billing issues

Accounts Payable

PGA National Resort & Spa
07.2015 - 07.2016
  • Enhanced vendor relationships through timely payments and clear communication channels.
  • Maintained up-to-date customer records, facilitating accurate invoicing and prompt payment receipt.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Managed high volume of invoices, prioritizing payment schedules to optimize cash flow and maintain strong vendor relations.
  • Streamlined accounts payable processes by implementing efficient invoice tracking and payment systems.

Front Desk Agent

PGA National Resort & Spa
01.2013 - 07.2015
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Assisted in increasing hotel occupancy rates through proficient handling of reservations and room assignments.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Handled financial transactions accurately, ensuring proper billing and payment processing.
  • Facilitated smooth communication between various hotel departments by relaying relevant information in timely manner.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.

Education

Associate of Arts - Hospitality

Palm Beach State College
Lake Worth, FL

High School Diploma -

Forest Hill Community High School
West Palm Beach, FL
05.2008

Skills

  • Guest Relations Management
  • Teamwork and Leadership
  • Training and Coaching
  • Financial Accounting
  • Organizational Skills
  • Staff Management
  • Idea Development and Brainstorming
  • Performance reviewing
  • Scheduling

Timeline

Server

Texas Roadhouse Restaurant
04.2022 - 12.2022

Office Manager

RAS Roofing LLC
09.2021 - Current

Front Office Manager

Hyatt Place Downtown, West Palm Beach
09.2018 - 01.2020

Credit Manager

PGA National Resort & Spa
07.2016 - 09.2018

Accounts Payable

PGA National Resort & Spa
07.2015 - 07.2016

Front Desk Agent

PGA National Resort & Spa
01.2013 - 07.2015

Associate of Arts - Hospitality

Palm Beach State College

High School Diploma -

Forest Hill Community High School

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Cathy Roche