Cathy Rodarm
Yukon,OK
Summary
Accomplished in mortgage lending, I leveraged expertise in financial analysis and relationship selling at NewFed Mortgage to enhance loan approval rates and client satisfaction. Skilled in regulatory compliance and Encompass, my proactive approach and excellent communication skills drove significant achievements in loan origination and customer service, solidifying my reputation as a goal-oriented leader in the industry.
Overview
35
35
years of professional experience
Work History
Mortgage-loan-officer
NewFed Mortgage
03.2024 - Current
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Reviewed loan files and updated to match current standards.
- Checked loan documents for accuracy prior to closing.
- Monitored portfolio performance and provided clients with periodic updates on loan progress.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Developed extensive network of referral partners to source new mortgage loan opportunities.
- Negotiated loan terms and conditions with clients to maximize profitability.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Explained different types of loans pertaining to client situations.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
- Assessed borrowers'' financial situations to determine appropriate mortgage products and loan structure.
- Maintained a comprehensive knowledge of current industry trends and regulatory changes to provide expert guidance for clients.
- Processed loan applications and monitored progress from start to finish.
- Assisted customers with completing loan applications and other paperwork.
- Developed and maintained relationships with customers, lenders and other third parties.
- Negotiated loan terms and conditions with customers to secure best deal.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Evaluated loan requests and documents to verify accuracy and completeness.
Mortgage Loan Officer
AMC Mortgage Services
09.2018 - 01.2023
- Checked loan documents for accuracy prior to closing.
- Reviewed loan files and updated to match current standards.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Monitored portfolio performance and provided clients with periodic updates on loan progress.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Developed extensive network of referral partners to source new mortgage loan opportunities.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Explained different types of loans pertaining to client situations.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Mentored junior loan officers to improve team performance and meet organizational goals.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Utilized CRM software proficiently for tracking leads, organizing client information, and planning follow-up communications.
- Maintained a comprehensive knowledge of current industry trends and regulatory changes to provide expert guidance for clients.
- Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Assessed borrowers'' financial situations to determine appropriate mortgage products and loan structure.
- Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
- Processed loan applications and monitored progress from start to finish.
- Assisted customers with completing loan applications and other paperwork.
- Negotiated loan terms and conditions with customers to secure best deal.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
Mortgage Loan Officer/Assistant
First Mortgage Company
07.2014 - 08.2018
- Assisted in closing loans by efficiently gathering required documentation and submitting applications.
- Contributed to increased loan volume by proactively identifying potential clients and initiating contact.
- Improved borrower experience through prompt follow-ups on inquiries and concerns during the application process.
- Managed event planning and execution for business-centered gatherings.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Maintained referral pipeline by reaching out regularly to real estate agents, referral partners, and past clients.
- Provided ongoing support to new hires as a subject matter expert on company policies, systems, and product offerings.
- Supported loan officers with application processing, ensuring timely completion for quicker decisions.
- Managed a pipeline of mortgage applications, maintaining accuracy and prioritizing urgent cases.
- Assisted with timely loan closing and funding activities with efficient management of task checklists.
- Prepared professional business correspondence on behalf of loan officer to obtain information and facilitate processing steps.
- Reduced errors in submitted applications by meticulously reviewing documents for completeness and accuracy before submission to underwriting departments.
- Streamlined communication between underwriters and loan officers, resulting in improved turnaround times.
- Expedited pre-approval processes by accurately evaluating applicant income, credit history, and property values.
- Coordinated with realtors and title companies to identify discrepancies and update different teams on processing progress.
- Set up files using loan officer checklist and submitted on-time for processing.
- Documented borrower's information in loan processing system and resolved any discrepancies.
- Facilitated smooth loan closings by coordinating with title companies, attorneys, and borrowers.
- Continuously expanded knowledge of various mortgage products and lending guidelines to provide clients with the best possible solutions for their needs.
Vice President of Mortgage Lending
NBC Bank
10.1997 - 08.2014
- Reduced delinquency rates with proactive borrower outreach programs during challenging economic times.
- Negotiated favorable terms with investors and secondary market partners for optimal pricing on mortgage loans.
- Oversaw compliance efforts, ensuring adherence to federal and state regulations throughout the mortgage lending process.
- Championed diversity initiatives within the organization''s hiring practices, promoting an inclusive workplace culture that attracted top talent from varied backgrounds.
- Enhanced communication channels between departments, fostering collaboration in achieving organizational goals related to mortgage lending operations.
- Ensured quality control of loan files through rigorous auditing procedures before investor delivery.
- Improved underwriting processes to reduce turnaround time for loan approvals, enhancing customer experience and loyalty.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Complied with established internal controls and policies.
Processing/Closing/Shipping Assistant
Founders Bank/Boatment's Bank/NationsBanc
11.1989 - 10.1997
- Utilized software tools for generating labels, tracking shipments, and managing inventory efficiently.
- Prepared more than [Number] shipments per day with over [Number] completed products.
- Enhanced shipment processing by organizing and maintaining accurate shipping documents.
- Conducted quality control checks on outgoing shipments, ensuring all items met company standards before leaving the facility.
Education
High School Diploma -
Yukon High School
Yukon, OK05.1984
Skills
- Goal-Oriented
- Loan Origination
- Residential mortgage lending regulations
- Document analysis
- Financial Analysis
- Underwriting knowledge
- Relationship selling
- Regulatory Compliance
- Licensed Mortgage Loan Originator
- Refinancing options
- Automated Underwriting System (AUS)
- Customer service-focused
- Problem-solving abilities
- Time Management
- Multitasking Abilities
- Excellent Communication
- Creditworthiness Determination
- Credit History Review
- Professionalism
- Encompass
Accomplishments
Diamond Club Award 2021, 2020 & 2019 with AMC Mortgage
Million Dollar Club - 1996 NationsBanc
Timeline
Mortgage-loan-officer
NewFed Mortgage
03.2024 - Current
Mortgage Loan Officer
AMC Mortgage Services
09.2018 - 01.2023
Mortgage Loan Officer/Assistant
First Mortgage Company
07.2014 - 08.2018
Vice President of Mortgage Lending
NBC Bank
10.1997 - 08.2014
Processing/Closing/Shipping Assistant
Founders Bank/Boatment's Bank/NationsBanc
11.1989 - 10.1997
High School Diploma -
Yukon High School
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