Cathy Rogers
Harrah
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Dobson Fiber
Oklahoma CIty
11.2015 - Current
- Provided accurate information about products and services to customers.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Supported sales team members to drive growth and development.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collected deposits or payments and arranged for billing.
Education
Legal Assistant - Law
University of Oklahoma
Norman, OK05-1993
Some College (No Degree) - Criminal Justice
University of Central Oklahoma
Edmond, OKSkills
- Customer service
- Billing procedures
- Conflict resolution
- Customer relationship management
- Problem solving
- Payment collection
- Adaptability
- Microsoft outlook
- Customer relationship management (CRM)
- Complaint handling
- Call center procedures
- Adaptive team player
Timeline
Customer Service Representative
Dobson Fiber
11.2015 - Current
Legal Assistant - Law
University of Oklahoma
Some College (No Degree) - Criminal Justice
University of Central Oklahoma
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