Sewing
Cathy Scavone
Account Service
Champaign,Illinois
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Account Services Specialist
Purdue Federal Credit Union
West Lafayette, IN
07.1998 - 10.2000
- I was hired in a very specialized position of handling the more difficult accounts.
- I traveled to customers business to process loans.
- Trained in all aspects of customer interaction: bank teller, call center, account service, open and close accounts, specialized in IRA accounts, loan application, signature, auto, home equity loans and mortgages.
- Collaborated with superiors on special projects and presented the results to the vice president.
- Promoted to senior service representative
- I enjoyed taking on special projects that required me to work late into the evening and be expected to attend stock holder meetings.
- Researched options and recommended services to address clients' needs.
- Identified new opportunities and cultivated leads to consistently meet sales goals and increase business growth.
- Educated clients on relevant policies and options and answered questions to remedy issues.
- Balanced up to 60 accounts simultaneously, maintaining regular contact and professional relationships with each.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Customer Service Specialist
Los Alamos National Bank
05.1997 - 05.1998
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained and managed customer files and databases.
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Sales Associate
Victoria Secret
Troy, MI
07.1996 - 05.1997
- Worked as cashier.and sales associate.
- Was number one salesperson in the region for a month long contest.
- Measured clients for undergarments and suggested products that would suit their specific needs.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
BBA - Small Business Management
Purdue University
West Lafayette, IN12.2002
Skills
- Taxes Understanding
- Customer Loyalty
- Client Relationships
- Reminder Notices
- Handling Discrepancies
- Communications Strategies
- High-Volume Environments
- Social Perceptiveness
- Understanding Customer Needs
- Leadership Competency
Interests
Golf
Volunteering at Autism Speaks and Humane Society
Travel
Timeline
Account Services Specialist
Purdue Federal Credit Union
07.1998 - 10.2000
Customer Service Specialist
Los Alamos National Bank
05.1997 - 05.1998
Sales Associate
Victoria Secret
07.1996 - 05.1997
BBA - Small Business Management
Purdue University
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