Cathy Schultz

Automotive Warranty Administrator

Various Dealerships - Butts Pontiac Cadillac / Wester VW / Salinas Valley Ford / Ford Heavy Truck / Walnut Creek Ford / Codiroli Motor Co. / Harry Marx Chevrolet

1988 - 2002

Worked extensively in automotive warranty administration for years, specializing in accurate claims processing, along with submitting, processing rejects, special claims, tracking all warranty claims, balancing out schedules at the end of each month. Ensured compliance with manufacture guidelines, maintained accurate documentation.
Collaborated closely with service managers and technicians to streamline warranty processes and improve documentation accuracy.
Subcontracted out to multiple Ford Dealerships throughout California Serving as a key liaison between dealerships and Ford Motor Company, training warranty/staff/ personnel on the implementation and use of the new Ford DCS / Aces II online warranty system, addressing questions, resolving system-related issues all while still maintaining my current job at the time.
Filled in when needed as Service Advisor for car and Heavy truck, responsible for greeting customers, opening and managing repair orders, communicating repair timelines and coordinating with service technicians
Assisted with cashier when needed, handling customer invoicing, issuing receipts, balancing daily transactions
Also assisted with multiple switchboard operation when needed
Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
Analyzed warranty data and provided regular reports to management, highlighting trends and identifying areas for improvement in service delivery.
Monitored factory recalls and announcements to stay on top of changes.
Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
Processed claim paperwork and followed up on missing information to complete processing.
Developed strong relationships with manufacturer representatives, facilitating smoother communication and faster claim approvals.
Maintained detailed service and customer records.
Conducted regular audits of warranty work orders to ensure compliance with manufacturer guidelines and maintain dealership reputation for quality service delivery.
Managed warranty parts inventory, ensuring prompt return to vendors for reimbursement purposes.
Enhanced customer satisfaction by promptly addressing and resolving warranty claims.
Streamlined the warranty process for increased efficiency and faster claim resolutions.
Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
Reviewed monthly reports to identify trends in warranty claims, informing strategies for reducing future issues or expenses associated with unwarrantable repairs.
Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
Reduced company costs by identifying and preventing unwarrantable repair expenses.
Analyzed problems, identified trends and developed strategies to optimize claims process.
Assisted in training new staff members on warranty procedures, contributing to a well-informed team capable of handling complex claims efficiently.
Negotiated goodwill assistance from manufacturers when appropriate, securing financial relief for customers facing costly non-warranty repairs.
Identified areas of improvement within the warranty administration process, implementing changes that led to increased efficiency and cost savings for the company.
Liaised with manufacturers to expedite claim processing and secure reimbursements for completed repairs.
Implemented effective communication strategies between departments, fostering a collaborative environment that improved overall workflow within the company.
Promoted transparency with customers by providing detailed explanations of their vehicle''s warranty coverage during the onboarding process.
Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
Generated, posted and attached information to claim files.
Checked documentation for accuracy and validity on updated systems.
Posted payments to accounts and maintained records.
Determined appropriateness of payers to protect organization and minimize risk.

Summary

Overview

Work History

Owner/Operator

Automotive Warranty Administrator

Education

High School Diploma -

Skills

Certification

Languages

Timeline

Owner/Operator

Automotive Warranty Administrator

High School Diploma -

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