CATHY SIGMON
Aynor,SC
Summary
Detail-oriented Office Manager with extensive experience in customer service and efficient office operations. Proven ability to streamline processes and enhance productivity while ensuring exceptional communication and problem-solving skills.
Overview
42
42
years of professional experience
Work History
One Girl Office Manager
Charlotte Scale Co., Inc.
Charlotte, NC
08.1978 - 12.2020
- Implemented efficient filing and record-keeping systems.
- Answered seven phone lines.
- Dispatched Four to Fifteen service technicians and three Salesmen.
- Shipped, tracked, received and checked in freight and packages daily.
- Ordered inventory to keep the office running efficiently.
- Ordered parts and new equipment for customers and Service Technicians, as needed.
- Processed customers' Purchase Orders.
- Typed and filed Salesmen Quotes.
- Monitored company and Owner's emails.
- Kept all literature and catalogues up to date.
- Scheduled company functions (Christmas dinner and company Barbecue).
Accounting Manager
Charlotte Scale Co., Inc.
Charlotte, NC
08.1978 - 12.2020
- Accounts Receivables including invoicing from Service Technician generated Work Orders, Customer Purchase Orders and Salesmen quotes.
- Contacting any customer with requested information to secure a Purchase Order for their processing of our invoice.
- Collecting payments and compiling deposits including checks, direct deposits, credit cards and wire transfers, providing monthly reports of accounts status and past-due invoices.
- Generating commission reports for Salesmen, payroll bi-weekly for over 20 employees
- Accounts Payables including processing invoices, scheduling payment check runs for payment terms agreed.
- Double checking invoices that were produced and sent to customers when vendor invoices are received, pull our Purchase Orders when invoices received and ensure invoice is made and sent.
Safety Manager
Charlotte Scale Co., Inc.
Charlotte, NC
08.1978 - 12.2020
- Composed original Safety Manual.
- Assisted Management in all Safety concerns.
- Filed Workman Compensation claims and followed employee progress until returned to work.
- Safety Audits.
- Worked with Insurance company to ensure our company would get EMR rates and policy premiums as low as possible.
- After Management hire new employees, I would run background check, driver license record, and schedule drug test.
- Schedule safety training by registered third party including lunch and all training materials required.
Quality Manager
Charlotte Scale Co., Inc.
Charlotte, NC
08.1978 - 12.2020
- Developed and composed original Quality Manual for ISO Quality System.
- Performed Internal Audits.
- Assisted in streamline operations to reduce defects in service.
- Conducted Root Cause analysis and investigations to address non-conformances.
- Managed quality audits providing insights to Owners.
Education
High School Diploma -
North Mecklenburg High School
Huntersville, NCSkills
- Customer service
- Office management
- Organizational skills
- Office administration
Timeline
One Girl Office Manager
Charlotte Scale Co., Inc.
08.1978 - 12.2020
Accounting Manager
Charlotte Scale Co., Inc.
08.1978 - 12.2020
Safety Manager
Charlotte Scale Co., Inc.
08.1978 - 12.2020
Quality Manager
Charlotte Scale Co., Inc.
08.1978 - 12.2020
High School Diploma -
North Mecklenburg High School