Cathy Smith
Suffolk,VA
Summary
Professional with strong leadership and management skills, excellent at juggling multiple tasks and working under pressure. Supply Technician/Supervisor/Medical Professional with over thirty years of experience in logistics, supply/inventory/warehouse operations/management/Front Office operations/Scheduler and Patient care.
Overview
43
43
years of professional experience
Work History
FOS
Sentara/Velocity Urgent Care
Suffolk, VA
07.2019 - Current
- BAT/UDS Certified
- Cross trained on PFT/Spirometry, Fit testing
- Perform excellent customer service, greeting patients, facilitating registration process, verify and update patient data, setting patient appointments
- Use problem solving skills to overcome challenges in fast paced environment
- Provide COVID 19 testing
- Monitor, track and convey important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
PSR
Bayview Physicians
Suffolk, VA
04.2012 - 07.2019
- Assisted patients in filling out check-in and payment paperwork.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Supply Technician/Supervisor/Inventory/Purchasing Manager
MANCON Inc., Alutiiq, IME/George Sharp, S3 Ltd
Portsmouth, VA
01.1982 - 09.2012
- Conducted cyclic inventories and requisitioned stock to meet demanded inventory levels.
- Reviewed and verified quantities received against bills of lading, contracts and purchase requests.
- Verified clerical computations against physical count of stock to adjust errors in computations.
- Determined causes of discrepancies to make appropriate adjustments to correct inventory records and documents.
- Supervised healthy inventory systems, monitoring product stock, maintaining receipt files and inputting data into computer spreadsheets for long-term tracking.
- Built exceptional rapport with suppliers and transportation companies to create seamless operations.
- Coordinated supply orders to meet consumer demand and minimize costs of storing and transporting goods.
- Maximized performance by monitoring daily activities and mentoring team members.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Onboarded new employees with training and new hire documentation.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Lead PSR/Office Manager
Maryview Medical Center
Portsmouth, VA
04.1990 - 08.2009
- Followed document protocols to safeguard confidentiality of patient records.
- Completed registration, insurance verification, check and balances for all monies received
- Worked as team player helping other going above and beyond when needed
- Evaluated and processed patients according to medical necessity
- Entered CPT/ICD 9 codes upon discharge, maximizing collection capability
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Education
High School Diploma -
I C Norcom High School
Portsmouth, VA06.1979
Skills
- Leadership
- Critical Thinking
- Self-Motivated
- Multitasking Abilities
- Planning and Coordination
- Problem-Solving
- Decision Making
- Data Entry
- Good Telephone Etiquette
- Teamwork and Collaboration
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Schedule Preparation
Teamwork and collaboration
Problem resolution
Customer service
Decision-making
Computer skills
Excellent communication
Flexible and adaptable
Friendly, positive attitude
Dependable and responsible
Timeline
FOS
Sentara/Velocity Urgent Care
07.2019 - Current
PSR
Bayview Physicians
04.2012 - 07.2019
Lead PSR/Office Manager
Maryview Medical Center
04.1990 - 08.2009
Supply Technician/Supervisor/Inventory/Purchasing Manager
MANCON Inc., Alutiiq, IME/George Sharp, S3 Ltd
01.1982 - 09.2012
High School Diploma -
I C Norcom High School
References Upon Request
Pam Boyd, Occupational Health Manager, Sentara/Velocity Urgent Care, Phone: 757-345-1485 email: pboyd@velocityuc.com
Jonathan Wilson, Practice Manager, Velocity Urgent Care, Phone: 606-776-5161 email: jcwilson1216@gmail.com
Mary Brackett, Practice Manager, Sentara/Velocity Urgent Care Phone: 757-818-4709 email: Marybeth.brackett@usoncology.com
Kara Demott, Physicians Assistant, Virginia Oncology, Phone: 757-377-4682, email: jkdemott13@gmail.com
Toinette Dunbar, Coworker, Sentara/Velocity Urgent Care, Phone: 757-949-7431