Cathy Sorensen
Highlands Ranch,CO
Summary
Dedicated specialist skilled in delivering tailored solutions to address clients needs, resolving issues efficiently, while optimizing workflow processes. Proficient in communication, customer service, sales support, ensuring smooth operations while selling services and products as well as maximizing client satisfaction. A proven track record of increasing revenue and sales.
Overview
10
10
years of professional experience
Work History
Counter Sales Manager
Nordstrom
03.2023 - Current
- Increased counter revenue by 57% over previous year.
- Achieved sales goals through effective communication and demonstration of products.
- Managed inventory to ensure adequate stock levels and timely replenishment.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Analyzed sales trends to make informed decisions on promotional activities and product offerings.
- Maintained cleanliness and organization of counter area, adhering to company standards at all times.
Licensed Medical Esthetician
Owner-The Zen Den Www.zendenhr.com
02.2014 - Current
- Created repeat business by developing long-term relationships with regular customers.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Developed monthly promotional campaigns to attract new clients.
- Fostered friendly, warm, and exceptional customer experience.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Accomplished multiple tasks within established timeframes.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Office Manager
Moxie Spa
05.2020 - 10.2021
- Managed office operations while scheduling appointments for department managers.
- Reported to senior management on organizational performance and progress toward goals.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Esthiology Science -
Aveda Institute Denver
Denver, CO02.2014
Associate of Applied Science - Business Administration
University of Phoenix
Detroit, MI04.1995
Skills
- Grew sales revenue and promoted within 3 months
- Develop relationships to procure and retain clients
- Grow business and manage website
- Excellent sales experience
- Group and individual instruction
Timeline
Counter Sales Manager
Nordstrom
03.2023 - Current
Office Manager
Moxie Spa
05.2020 - 10.2021
Licensed Medical Esthetician
Owner-The Zen Den Www.zendenhr.com
02.2014 - Current
Esthiology Science -
Aveda Institute Denver
Associate of Applied Science - Business Administration
University of Phoenix
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