Summary
Overview
Work History
Education
Skills
Certification
Timeline
ProjectManager

Cathy Stiernagle

Brooklyn Park,MN

Summary

Dynamic and compassionate professional with extensive experience in patient care and brand promotion, notably with Accracare. Excelled in providing emotional support and maintaining safety, showcasing problem-solving and customer service excellence. Achieved positive outcomes in patient wellbeing and brand loyalty, demonstrating a commitment to quality care and effective communication.

Overview

10
10
years of professional experience
1
1
Certification
2
2
years of post-secondary education

Work History

ILS WORKER

RESILIENT LIVES DIRECT
07.2023 - Current
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
  • Coordinated transportation services for medical appointments or other necessary outings for patients who required assistance outside of the home setting.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.

PCA

Accracare
11.2015 - Current
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
  • Provided emotional support to patients and families during difficult times, fostering trust and rapport.
  • Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Administered medications as prescribed, preventing adverse reactions or complications.
  • Coordinated transportation services for medical appointments or other necessary outings for patients who required assistance outside of the home setting.
  • Maintained clean and safe environment to promote patient safety and comfort.

Brand Ambassador

FLOW WINE GROUP
03.2015 - Current
  • Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
  • Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
  • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
  • Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.

Education

Associate of Arts - BUSINESS

MN SCHOOL OF BUSINESS
BROOKLYN CENTER, MN
01.1990 - 05.1992

Skills

  • Cleaning
  • Customer service
  • Problem-solving
  • Attention to detail
  • Conflict resolution
  • Verbal and written communication
  • Safety and compliance
  • FLUENT IN ENGLISH
  • Positive attitude
  • Clear communication

Certification

  • Home Health Aide (HHA) Certification

MN Driver's License


Timeline

ILS WORKER

RESILIENT LIVES DIRECT
07.2023 - Current

PCA

Accracare
11.2015 - Current

Brand Ambassador

FLOW WINE GROUP
03.2015 - Current

Associate of Arts - BUSINESS

MN SCHOOL OF BUSINESS
01.1990 - 05.1992

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Cathy Stiernagle