Cathy Stinehelfer

• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
• Educated customers on company systems, form completion and access to services.
• Resolved concerns with products or services to help with retention and drive sales.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Answered average of 300 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
• Engaged in learning and development opportunities to promote continued performance improvement.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs
• Delivered prompt service to prioritize customer needs
• Exhibited high energy and professionalism when dealing with clients and staff
• Educated customers on company systems, form completion, and access to services
• Cross-trained and provided backup support for organizational leadership

Worked well in team settings, providing support and guidance.

• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
• Used customer insights to develop innovative sales strategies to increase sales.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
• Built relationships with customers and community to promote long term business growth.
• Built diverse and consistent sales portfolio.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Informed customers of promotions to increase sales productivity and volume.
• Set and achieved company defined sales goals.
• Trained and mentored new sales representatives