Summary
Overview
Work History
Education
Skills
Certification
Timeline
LEADERSHIP
Generic

Cathy Strubhart

Albers,IL

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Appeals Analyst

Select Rehabilitation
Fairview Heights, IL
08.2014 - 08.2025
  • Reviewed, analyzed and processed appeals ensuring that all letters are written in a timely manner.
  • Enhanced customer satisfaction with timely resolution of appeals, addressing concerns thoroughly and professionally.
  • Handled escalated cases adeptly.
  • Followed department guidelines and tools to conduct reviews.
  • Collaborated with interdisciplinary teams to ensure accurate claims adjudication.
  • Maintained detailed records and organized documentation to facilitate smooth appeals processing, ensuring all relevant information was readily available for review.
  • Facilitated cross-departmental collaboration by working closely with clinical staff and legal personnel during case reviews.
  • Managed a high volume of cases, prioritizing tasks effectively and meeting strict deadlines for appeals resolutions.
  • Navigated regulatory requirements proficiently, adhering to state and federal guidelines throughout the appeals process.
  • Utilized guidelines to conduct extensive research and analyze appeal issues.
  • Developed strong relationships with providers, fostering open communication channels for more efficient resolution of claim disputes.
  • Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
  • Conducted day-to-day administrative tasks to maintain information files and process paperwork.

Licensed Physical Therapist Assistant/Supervisor

Affirma Rehabilitation
Lebanon, IL
09.2003 - 09.2018
  • Managed employee issues as they arise and resolved them.
  • Stepped in as Facility Rehab Director when needed.
  • Followed all HIPAA rules and regulations regarding patient confidentiality.
  • Communicated with physicians to provide updates on patient care.
  • Prevented rehospitalization rates by identifying potential barriers to recovery at home during discharge planning meetings.
  • Documented patient progress accurately, ensuring clear communication between all members of the rehabilitation team.
  • Tailored home exercise programs specifically for each patient's needs, promoting adherence to ongoing self-care routines outside therapy sessions.
  • Improved patient balance and coordination through specialized training programs focused on proprioceptive and vestibular systems.
  • Coordinated patient transportation arrangements as needed, maximizing opportunities for timely access to therapy services.
  • Upheld strict compliance with all federal, state, and facility regulations to ensure safety and ethical care for patients.
  • Fostered strong relationships with patients, providing emotional support during challenging moments throughout the rehabilitation process.
  • Maintained up-to-date knowledge on industry best practices through continuing education courses and professional development opportunities.
  • Streamlined clinic operations by managing inventory levels, maintaining equipment functionality, and organizing treatment spaces efficiently.
  • Contributed towards increased clinic revenue by consistently meeting productivity goals while maintaining high-quality service standards.
  • Optimized scheduling processes through effective time management skills, reducing wait times for appointments.
  • Enhanced patient mobility by employing targeted therapeutic exercises and manual therapy techniques.
  • Collaborated with physical therapists to develop individualized treatment plans for optimal patient outcomes.
  • Educated patients on injury prevention strategies and proper body mechanics to facilitate long-term recovery success.
  • Answered questions from patients via phone and in person.
  • Increased functional independence for patients by utilizing adaptive equipment and teaching proper usage techniques.
  • Facilitated group therapy sessions for improved social interaction among patients with similar conditions or diagnoses.
  • Improved patient mobility using passive and active therapeutic exercises.
  • Adapted exercises to suit varied ages and abilities for personalized patient care.
  • Maintained care continuity through multidisciplinary teamwork and collaboration.
  • Implemented patient safety protocols and infection control practices for hygienic, compliant care.
  • Monitored patient progress and reported changes to physical therapist.
  • Documented each patient case with updates in computer system.
  • Checked physical therapy supplies, assisting with ordering and restocking.
  • Educated patients and families on exercises and proper body mechanics.
  • Utilized gait belts, lifts, or slings to safely move and transfer patients.
  • Performed therapeutic massage, hot-cold packs placement, ultrasound, diathermy, or electrical stimulation under direction of physical therapist.
  • Collaborated with physical therapist in creating patient treatment plans and specific home exercise programs.
  • Demonstrated proper body mechanics and patient handling techniques for patient transfers and positioning.
  • Facilitated patient and family education and training on assistive device and adaptive equipment uses.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

Education

Associates of Applied Science -

Kaskaskia College
Centralia, IL
05.2000

Skills

  • Able to read/interpret medical records from various physician specialties and from allied health professionals, and able to independently write a comprehensive appeal letter based upon those records in a timely manner
  • Request additional documentations/records as needed from the facility
  • Ensure compliance with HIPPA regulations
  • Able to track appeal requests to ensure all appeal letters are sent before the due dates and all internal deadlines are met
  • Participated in Administrative Law Judge hearing by providing testimony as necessary
  • Provided constructive criticism of documentation reviewed to CQI director for potential training purposes
  • Assisted in an onsite audit
  • Performed skilled documentation audits
  • Initiated agenda’s for meetings in order to maximize time when traveling
  • Able to troubleshoot issues independently, and with peers, to ensure appeal requests were being completed on a timely basis
  • Manage communication and correspondence via email and phone(internal and external)
  • Collaborate with peers on development of company policies regarding appeals management
  • Knowledge in the use of Doclink, PCC, Casamba, and Excel
  • Strong research skills
  • Idea brainstorming
  • Effective writing
  • Fact-checking
  • Persuasive writing
  • Project management
  • Collaboration
  • Attention to detail
  • Critical thinking
  • Team collaboration
  • Work Planning and Prioritization
  • Adaptability and flexibility
  • Decision-making
  • Schedule coordination
  • Client relations
  • Relationship building

Certification

Medical Billing and Coding Essentials - October 2024

Timeline

Appeals Analyst

Select Rehabilitation
08.2014 - 08.2025

Licensed Physical Therapist Assistant/Supervisor

Affirma Rehabilitation
09.2003 - 09.2018

Associates of Applied Science -

Kaskaskia College

LEADERSHIP

  • Supervisor in the clinical setting providing oversight to Physical, Occupational, and Speech Therapy Department
  • Consulted with interdisciplinary team to improve treatment plans for patients and to overall program quality
  • Training new employees
  • Provided assist to Regional Director to trouble shoot obstacles in the clinical setting
  • Provided interim coverage for Facility Rehab Directors

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