Cathy Tembo
Leominster,MA
Summary
Dedicated Program Manager with a client-centered approach, skilled in medication management and active listening. Successfully improved client retention rates at Advocates Inc. by implementing data-driven strategies and enhancing service quality. Committed to fostering well-being through compassionate care and effective team collaboration.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Relief Direct Care Staff
The Arc Of Opportunity In North Central Massachusetts
04.2024 - 03.2025
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Documented patient progress through detailed record-keeping, contributing to ongoing evaluation of care plans effectiveness.
- Enhanced patient well-being by providing compassionate and attentive care in daily routines.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted with personal hygiene tasks for improved health and dignity of patients.
- Supported patients with mobility challenges, utilizing proper techniques to prevent injury and promote independence.
- Helped clients manage money, pay bills, and shop for groceries or personal items.
- Provided medication management, ensuring accurate administration and adherence to prescribed schedules.
- Safeguarded patients by closely monitoring their behavior and intervening during crises when necessary.
- Utilized crisis intervention techniques effectively during emergencies, ensuring safety of both patients and staff members involved.
- Remained alert to problems or health issues of clients and competently responded.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Completed regular check-ins and progress report for each client.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Provided compassionate and patient-focused care to cultivate well-being.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Assisted with daily living activities, running errands, and household chores.
Program Manager of Residential Services
Advocates Inc.
08.2021 - 01.2024
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Improved client retention rates through consistent monitoring and evaluation of service delivery.
- Maximized resource utilization by conducting thorough assessments of facility capacities and staffing requirements.
- Evaluated program performance regularly, making necessary adjustments to ensure optimal results.
- Managed budgets effectively, optimizing resource allocation to maximize program impact.
- Increased client satisfaction levels through regular feedback collection and prompt issue resolution.
- Enhanced service quality by implementing efficient program management processes and procedures.
- Implemented data-driven decision-making processes to enhance overall program effectiveness.
Program Manager of Residential Services
Cooperative For Human Services
02.2018 - 08.2021
- Improved client retention rates through consistent monitoring and evaluation of service delivery.
- Maximized resource utilization by conducting thorough assessments of facility capacities and staffing requirements.
- Evaluated program performance regularly, making necessary adjustments to ensure optimal results.
- Managed budgets effectively, optimizing resource allocation to maximize program impact.
- Implemented data-driven decision-making processes to enhance overall program effectiveness.
- Increased client satisfaction levels through regular feedback collection and prompt issue resolution.
Overnight Direct Care Professional
Seven Hills Foundation
04.2018 - 09.2020
- Ensured a safe and comfortable environment by maintaining clean and organized living spaces for clients.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Supported clients'' emotional well-being through compassionate listening, empathy, and encouragement during difficult times.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
Education
GED -
North Shore Community College
Danvers, MA06-2017
Skills
- Client-centered approach
- Social skills
- Daily living activities
- Medication monitoring
- Professional boundaries
- Meal preparation
- Appointment management
- CPR certified
- ADL assistance
- Medication management
- Family engagement
- Schedule coordination
- Recreational activities
- Progress tracking
- Treatment plan implementation
- Individualized care planning
- Medical appointments
- Food shopping
- Adaptive equipment use
- Problem-solving
- Time management
- Daily living support
- Patient care
- First aid and safety
- Team collaboration
- Active listening
- Verbal and written communication
- Transportation
- Behavioral support
Certification
- DCA - Direct Care Aide
- [Area of certification] Training - [Timeframe]
- [Area of expertise] License - [Timeframe]
- [Area of certification], [Company Name] - [Timeframe]
- Certified [Job Title], [Company Name] - [Timeframe]
- Licensed [Job Title] - [Timeframe]
Timeline
Relief Direct Care Staff
The Arc Of Opportunity In North Central Massachusetts
04.2024 - 03.2025
Program Manager of Residential Services
Advocates Inc.
08.2021 - 01.2024
Overnight Direct Care Professional
Seven Hills Foundation
04.2018 - 09.2020
Program Manager of Residential Services
Cooperative For Human Services
02.2018 - 08.2021
GED -
North Shore Community College
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