Travel Agent Manager
Plan-It Travel, Inc.
Hibbing, MN
2/1/197 - Current
- Quoted prices and credit terms to prepare sales contracts.
- Resolved caller issues quickly and thoroughly.
- Collaborated with 1-3 team members to resolve issues and identify appropriate issues for escalation.
- Compiled lists of potential clients to develop and expand book of business.
- Answered up to 12 calls per day.
- Handled and resolved customer complaints through fact-based analysis and customer service.
- Informed clients of policies and procedures.
- Used Amadeus GDS system, Client Base data system, and Trams accounting system to prepare custom travel itineraries, create invoices and receipts, prepare sales and agent reports, along with daily, weekly and monthly record keeping.
- Increased company profits annually until COVD 19 crippled the travel industry. 2020 was the only year the company profits declined since the 2008 recession.
- Fielded customer service inquiries and calls from customers throughout country.
- Advised customers about new travel destinations, resorts and cruises. Assisted customers in determining the best destination, travel type and supplier for their desired vacation.
