Cathy Torres
Fort Worth
Summary
Offering proven track record in the area of having management experience in high paced environment, and seeking a position at your well esteemed organization. High level efficiency with multitasking, addition to being able to work under pressure.
Professional hiring expert with strong background in talent acquisition and human resources. Skilled in candidate evaluation, onboarding processes, and maintaining efficient hiring workflows. Focused on team collaboration and achieving results, adaptable to changing needs and reliable in delivering quality outcomes. Known for excellent communication, organizational skills, and strategic approach to meeting recruitment goals.
Overview
20
20
years of professional experience
Work History
Customer Care Unit
Wellington Insurance Group
08.2019 - Current
- Answer in bound calls typically a minimum of around 60 calls a day in a timely matter to assist insured and agent needs.
- Provide support to insured’s as well as agents regarding policies, FNOL, process changes, cancellations, and answer any billing questions.
- Process and mail letters to customers, agents and mortgage.
- Process policy payments for customers and agent sweeps.
- Ability to diffuse and respond effectively to situations involving intense pressures or stressful situations.
- Assist desk and field adjusters with Spanish translation call’s with insured’s and agents.
- Provide agent support via online chat service.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Back Office Leader
Best Buy Store #1027
09.2015 - 04.2023
- Assist store leadership in daily responsibilities.
- Over the hiring processes, new employee on-boarding, training schedule for new hires, and complete I9’s
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated recruitment processes, ensuring timely communication with candidates and hiring managers.
- Managed applicant tracking system to streamline candidate evaluation and selection workflows.
- Developed comprehensive training programs for new hires, promoting a faster integration into the team and increased productivity.
- Develop training materials for new hires, focusing on best practices in back office procedures.
- Train and mentor team members to improve productivity and maintain high service levels.
- Provide on-going coaching, training, and motivation to team members and other store personnel as needed to achieve financial goals
- Assist with department and store shrink plans and front of store goals along with high standards of customer service.
- Provide input on employee performance and developmental needs.
- Conducted comprehensive interviews to assess candidate skills, qualifications, and cultural fit within the organization.
- Organized and attended career fairs, networking events, and campus recruiting initiatives to source top talent.
- Direct accurate reconciliation of all daily cash management process
- Order supplies, expense control and Pos register hard functionality
- Manage employee time sheets and employee files
- Employee engagement/store volunteer coordinator
Admin/HR
Maid Brigade of Fort Worth
04.2012 - 01.2014
- Enter employee time sheets, process payroll, attendance policy
- Assisted with the inventory and supplies
- Administer interviews, hiring process, and training of new employees
- Answer 4 line phone system
- Assist customers and prospects with any questions
- Take payments in office, online, and preauthorize for cleanings from customers
- Handle payroll and accounting
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted in hiring decisions by conducting interviews and assessing candidate qualifications against job requirements.
- Implemented effective background check policies to ensure the hiring of trustworthy employees only.
- Assisted in staff recruitment, interviewing candidates, and providing input for hiring decisions.
- Evaluated hiring, firing, and promotions requests.
- Built strong relationships with hiring managers to better understand their staffing needs and preferences.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
Team Lead
Empower Insurance Group/Al Boenker Group of Companies
06.2006 - 04.2012
- Supervise team of 30+ employees
- Handle all escalated calls
- Provide customer service to agents, insureds, and claimants
- Take over 100 phone calls inbound daily
- Take new claims
- Delegate task from upper management to team
- Respond to Texas Department of Insurance complaints
- Underwrite and endorse new and existing policies
- Take phone payments
Education
Associate of Arts -
Weatherford College
Weatherford, TX12-2025
Skills
- Bilingual
- Fast learner
- Great Multitasker
- Team Player
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Excellent communication
- Critical thinking
- Organization and time management
- Talent aquisition experience
- Administrative precision
- Operational Skills
- Human Resources
- Screenings
- Background Checks
Timeline
Customer Care Unit
Wellington Insurance Group
08.2019 - Current
Back Office Leader
Best Buy Store #1027
09.2015 - 04.2023
Admin/HR
Maid Brigade of Fort Worth
04.2012 - 01.2014
Team Lead
Empower Insurance Group/Al Boenker Group of Companies
06.2006 - 04.2012
Associate of Arts -
Weatherford College