Cathy Trotti
Humble,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
General Manager
Whiskey Cake Kitchen & Bar
04.2021 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Analyzed market trends and competitor activities to create competitive advantages.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
Senior Manager
Whiskey Cake Kitchen & Bar
06.2017 - 04.2021
- Provided strong leadership to enhance team productivity and morale.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Implemented and developed operational standards, policies and procedures.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Brainstormed and developed sales strategies to achieve short and long term sales revenue objectives.
Service Manager
Pappas Seafood House
05.2015 - 06.2017
- Effectively lead a team of 60+ servers, motivating excellent guest service by implementation of company training programs.
- Resolved customer complaints in professional and timely manner.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Worked with 4 different locations, during openings, where I was able to help develop and build a successful team.
- Provide monthly reviews, constructive feedback to ensure the advancement of all staff. Create plan of action with weekly follow-up to encourage success of the staff.
- Regularly exceeded SPH goals by accurately forecasting labor requirements and overseeing scheduling budgets to efficiently manage labor needs.
- Controlled bar inventory each week for 7 months. Counted multiple inventories and placed orders weekly. Worked on keeping all inventories at low cost in all areas.
Education
Interdisciplinary Studies, EC-6 - Education
Stephen F Austin State University
Nacogdoches, TX05.2015
Skills
- Customer Service
- Sales Activities
- Staff Development
- Financial Management
- Manage Budgets
- Labor Cost Controls
- Profit and Loss Accountability
- Microsoft Office
- Project Planning
- Time Management
Timeline
General Manager
Whiskey Cake Kitchen & Bar
04.2021 - Current
Senior Manager
Whiskey Cake Kitchen & Bar
06.2017 - 04.2021
Service Manager
Pappas Seafood House
05.2015 - 06.2017
Interdisciplinary Studies, EC-6 - Education
Stephen F Austin State University