Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Cathy Vega

Melrose Park,IL

Summary

Dynamic and goal-oriented professional with a proven track record at Walgreens, excelling in customer service and relationship building. Skilled in cash handling and problem-solving, I consistently enhanced customer satisfaction and loyalty through exceptional service and effective communication. Committed to fostering positive client interactions and achieving results in fast-paced environments.

Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.

Counseling professional with strong foundation in mental health support and client advocacy. Successfully implemented individualized treatment plans, leading to significant improvements in client well-being. Highly collaborative team player, known for adaptability and results-driven approach. Proficient in crisis intervention and conflict resolution.

Experienced with therapeutic techniques and client-focused care. Utilizes active listening and empathy to create supportive environment. Knowledge of crisis intervention and individualized treatment planning, ensuring effective support for diverse client needs.

Professional counselor equipped to guide clients through challenges and foster personal growth. Strong background in providing emotional support, conflict resolution, and developing coping strategies. Proven ability to collaborate effectively within team to achieve impactful results. Adaptable and dependable with focus on active listening, empathy, and problem-solving skills.

Overview

31
31
years of professional experience

Work History

Sales Associate

Walgreens
01.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Adherence Counsler

Near North Health
10.1994 - Current
  • Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
  • Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
  • Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
  • Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
  • Guided clients in developing skills and strategies for dealing with problems.
  • Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
  • Contributed to a supportive work environment by sharing knowledge, resources, and new findings within the counseling field.
  • Utilized motivational interviewing techniques to encourage positive change in clients'' lives.
  • Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
  • Conducted assessments to determine progress and performance and report findings to relevant authorities.
  • Conducted thorough assessments to identify client needs and appropriate intervention strategies.
  • Established trusting therapeutic alliances with clients through empathetic listening, validation, and unconditional positive regard.
  • Developed and facilitated group therapy sessions for increased social support and skill-building opportunities.

Education

Associate of Science -

Malcolm X College
Chicago, IL

Bachelor of Science -

Malcolm X College
Chicago, IL

Certificate Surgical Technology -

Malcolm X College
Chicago, IL

Certificate Dialysis Technology -

Harry S Truman College
Chicago, IL

Certificate HIV -

CDC Train
Chicago, IL

Certificate HIV Screening And Counseling Train -

Chicago Department of Public Health
Chicago, IL

Orr High School
Chicago, IL
06-1991

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Outgoing personality
  • Cash handling
  • Money handling
  • Flexible schedule
  • Verbal/written communication
  • Cash register operation
  • Stocking and receiving
  • Cash handling accuracy
  • Customer needs assessment
  • Meeting deadlines

Accomplishments

  • Business Development - Initiated two key partnerships which resulted in [X%] revenue growth.
  • Brought in [number] new customers.
  • Awarded “Employee of the Month” in [year].
  • Increased productivity [number]% by implementing several process improvements.
  • Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
  • Exceeded monthly quota [number] times.
  • Project Development - Collaborated with team of [team] in the development of [project].

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Sales Associate

Walgreens
01.2023 - Current

Adherence Counsler

Near North Health
10.1994 - Current

Associate of Science -

Malcolm X College

Bachelor of Science -

Malcolm X College

Certificate Surgical Technology -

Malcolm X College

Certificate Dialysis Technology -

Harry S Truman College

Certificate HIV -

CDC Train

Certificate HIV Screening And Counseling Train -

Chicago Department of Public Health

Orr High School