Cathy Venette Hemmings
Orlando
Summary
Innovative Administrative professional with over 10 years of combined experienced, committed to delivering high quality results. Dedicated and focused professional who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Highly professional and mature, reliable, team player which displays strong problem solving. Diplomatic and effective in customer relations. Good verbal/ written communication. Skilled in handling sensitive issues with diplomacy and objectivity. Resourceful with ideas and concept development Knowledgeable Insurance Representative promoting expertise successfully working for organizations in the insurance market. Courteous and cordial with a desire to take on challenges at a new company. Results-focused Professional. Proactive leader with strengths in communication and collaboration. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Licensed Health Insurance Agent
Everise
09.2024 - Current
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Assisted clients in understanding complex insurance policies, ensuring they made informed decisions when selecting coverage options.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.
Licensed Health Insurance Agent
E-telequote
05.2024 - 07.2024
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Assisted clients in understanding complex insurance policies, ensuring they made informed decisions when selecting coverage options.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.
Senior benefits Consultant
Go-Health
08.2021 - 02.2024
- Analyzed clients' needs and financial situations to customize insurance policies for individual necessity
- Maintain accurate records regarding clients
- Created individuals' proposal for clients' needs to include coverage and premiums to assure effectuation
HEALTH INSURANCE, ADJUDICATOR
Alorica
08.2020 - 08.2021
- Keep records or prepare records for owner or management concerning visits with clients
- Submit reports and review reports or problems with superior
- Fielded inbound calls from customers inquiring about alternative insurance options to generate sales opportunities
- Processed changes in insurance policies and periodically reassessed client needs
- Analyzed clients' needs and financial situations to customize insurance policies for individual necessity
- Created individualized proposals for clients to include coverage options, premiums and enrollment guidelines
LICENSED HEALTH AGENT
AFLAC
06.2019 - 05.2020
- Complete and maintain accurate records or reports regarding the clients
- Participate in case conferences or staff meetings
- Created individualized proposals for clients to include coverage options, premiums and enrollment guidelines
- Assisted members to enhance current plans with supplemental benefits to boost sales
- Participated in weekly training sessions to improve product knowledge and enhance company growth
- Explained coverage options to potential policyholders, answering questions or concerns
- Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families
LICENSED HEALTH AGENT
Dial America/ Call Center
08.2019 - 01.2020
- Enforce rules and regulations to ensure the smooth and orderly operation of dormitory programs
- Provide emergency first aid and summon medical assistance when necessary
- Mediate interpersonal problems between residents
- Make regular rounds to ensure that residents and areas are safe and secure
- Participated in weekly training sessions to improve product knowledge and enhance company growth
- Offered patients information and assistance navigating insurance coverage
- Reviewed insurance inquiries, working effectively to accommodate various requests to build agency's reputation as service provider
TEACHER
La petite Academy
04.2017 - 11.2019
- Built and strengthened positive relationships with students, parents and teaching staff
- Differentiated instruction according to student skill level
- Established and enforced rules for behavior and procedures to maintain order among students
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning
- Maintained positive classroom environments by reinforcing rules for behavior and relationship-building actions
RESIDENTIAL MANAGER/CAREGIVER
Elite
04.2013 - 05.2016
- Reported abnormal findings to case manager and physician for immediate intervention orders
- Facilitated medication management and monitored for side effects or allergic reactions
- Administered medications and therapies in accordance with physicians' orders
- Documented patient medical histories, current symptoms and vitals
SUBSTITUTE TEACHER
Kelly Services
08.2013 - 05.2014
- Monitor students or client's performance to make suggestions for improvement and to ensure that they satisfy standards, training requirements, and objectives
- Instructed clients or students individually and in groups, various teaching methods such as lectures, discussions, and demonstrations
- Prepared instructional program objectives, outlines and lesson plans
- Planned and conducted activities for a balanced program of instruction, demonstration, and work time that provides students to observe, question, and investigate
- Enforced classroom routines to keep students on schedule and operating at consistent level
- Implemented lesson plans assigned by classroom teacher to educate students about key concepts
- Provided notes and reports on school day activities to primary teacher
Education
Bachelor Science - Health Administration Management
University Of Phoenix
Orlando, FlAssociate of Science Degree - Medical Assisting
Everest University
Orlando, FL10.1990
Skills
- Microsoft Office proficiency
- Strong interpersonal skills
- Proofreading
- Medical terminology
- Report writing
- Policy Renewals
- Records Maintenance
- Insurance Customization
- Critical Thinking
- Service-Oriented
- Insurance Coverage Verification
- Time Management
- Form Completion and Submission
- Verbal and Written Communication
- HIPAA
- Goal oriented
- Medicare expertise
Accomplishments
Magnum Cumlaude
certification in Medical coding and Billing
Certification
- Customer Service Representative Designation in Property/Casualty or Life/Health – Various Educational Institutions or Programs.
Timeline
Licensed Health Insurance Agent
Everise
09.2024 - Current
Licensed Health Insurance Agent
E-telequote
05.2024 - 07.2024
Senior benefits Consultant
Go-Health
08.2021 - 02.2024
HEALTH INSURANCE, ADJUDICATOR
Alorica
08.2020 - 08.2021
LICENSED HEALTH AGENT
Dial America/ Call Center
08.2019 - 01.2020
LICENSED HEALTH AGENT
AFLAC
06.2019 - 05.2020
TEACHER
La petite Academy
04.2017 - 11.2019
SUBSTITUTE TEACHER
Kelly Services
08.2013 - 05.2014
RESIDENTIAL MANAGER/CAREGIVER
Elite
04.2013 - 05.2016
Associate of Science Degree - Medical Assisting
Everest University
Bachelor Science - Health Administration Management
University Of Phoenix
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