Cathy Wadsworth
La Quinta,CA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
32
32
years of professional experience
Work History
Office Manager
SCI - Pacific View Memorial Park
2004.12 - 2019.08
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Controlled finances to lower costs and keep business operating within Quarterly & Annual budget meetings.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Reported to senior management on organizational performance and progress toward goals.
- Evaluated records and productivity and submitted evaluation reports for 15 employees.
- Delivered performance reviews, recommending additional training or advancements for 15 employees.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed detailed plans based on broad guidance and direction.
Executive Administrative Assistant
Service Corporation Intl (SCI) National Sales Dir
1995.08 - 2004.12
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Gathered documents, data and formulated analytics to prepare issues for discussion and reports for review.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Wrote and enforced administrative procedure plans to reduce errors and prevent process delays.
- Handled confidential and sensitive information with discretion and tact.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Organized and coordinated conferences and monthly meetings.
- Coordinated complex annual meeting involving multiple presenters, high number of global attendees and robust budget encompassing, remote location arrangements and senior executive accommodations
Clinician
Full Circle Home For Boys
1987.03 - 1995.06
- Worked daily with emotional disturbed boys aged 10 to 18 in residential settings.
- Established appropriate course of treatment and implemented interventions.
- Provided clients with detailed information about symptoms, causes and treatment expectations.
- Worked with department heads, staff and faculty to develop engaging curriculum and advance instruction for nursing programs.
- Teamed with other physicians, specialists, and health care providers to provide well-rounded care for complex cases.
- Provided consultation to staff and administration on patient treatment.
- Diagnosed and treated patients suffering from chronic conditions.
Education
Master of Arts - Marriage And Family Therapy
Tomales School of Psychological Therapy
Bolinas06.1989
Bachelor of Arts - Clinical Psychology
Sonoma State University
Rohnert Park, CA06.1986
Skills
- Data Analysis and Modeling
- Workflow Planning
- Coaching and Training
- Financial Reporting
- Crisis Situations
- Psychiatric Evaluation
- Treatment Determination
- Managing Patient Cases
Timeline
Office Manager
SCI - Pacific View Memorial Park
2004.12 - 2019.08
Executive Administrative Assistant
Service Corporation Intl (SCI) National Sales Dir
1995.08 - 2004.12
Clinician
Full Circle Home For Boys
1987.03 - 1995.06
Master of Arts - Marriage And Family Therapy
Tomales School of Psychological Therapy
Bachelor of Arts - Clinical Psychology
Sonoma State University
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