Cathy Whittaker
North Providence,RI
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Billing Advocate
Gateway Healthcare, Inc./Lifespan
06.1997 - 12.2016
- I am a Certified Medical Assistant and worked 3 years in Medical Records and 17 years in the Billing Department
- My position was in the Children's program, CFIT
- Checked eligibility, copay, inpatient deductible and coinsurance
- Contacted the parents and relayed the information to them so they could decide if the expenses were affordable for this program
- If agreed, obtained needed authorizations and then informed the Program Manager and the clinician of the pending appointment
- Entered data into CMHC
- Met with family on the initial Intake visit and again anytime there was a problem with the billing or their ability to pay
- Billed insurance and settled denials, correcting what was needed in order to be reimbursed for services
- Sent out bills monthly
- Worked closely with Therapists, Clinicians, Psychologists, RN's and Psychiatrists as the go to person for any insurance issues in outpatient and substance abuse programs
- Worked from home and the office the last 3 years of employment due to illness
- I have to use O2, 24/7 and use a walker
- Bradley Hospital took over the Children's program and I couldn't transfer there because of my disability, but I trained two employees to take the position.
Education
Medical Assistant diploma - Medical Assistant/Secretary
Sawyer school
Pawtucket, RI01.1995
High school diploma -
Hope High School
Providence, RI05.1968
Skills
- Microsoft office
- Excel spreadsheets
- Transcription
- Medical Terminology
- Medical Billing
- Medical Records
- Insurance Verification
- Medical Office Experience
- Medical Receptionist
- Medical Scheduling
- Accounts Receivable
- Data Entry
- HIPAA
- Claims Adjustment
- Office Experience
- English
- EMR Systems
- Medical Coding
- ICD-10
Certification
Medical Assistant/Secretary, Present
Affiliations
Alpha Beta Kappa Honor Society, 01/01/95
Assessments
- Attention to Detail, Proficient, 03/01/20
- Customer Focus & Orientation, Highly Proficient, 04/01/20
- Administrative Support, Proficient, 04/01/20
- Call Center Customer Service, Highly Proficient, 07/01/20
Personal Information
Title: Billing Advocate/Accounts Receivable
Awards
Silver Certificate in Dean Vaughn Medical Terminology, 04/01/94
Timeline
Billing Advocate
Gateway Healthcare, Inc./Lifespan
06.1997 - 12.2016
Medical Assistant diploma - Medical Assistant/Secretary
Sawyer school
High school diploma -
Hope High School
Medical Assistant/Secretary, Present
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