Dynamic Pathology & Lab Quality Coordinator at UCHealth Memorial Hospital with proven expertise in coordinating complex clinical trials and ensuring accurate pathology reporting. Skilled in Epic and Ligo Lab software, I excel in customer service and communication, having trained new coordinators and streamlined processes to enhance operational efficiency.
*Fulfilled an average of 10 requests for pathology material for testing daily
*Fulfilled an average of 4 pathologist requests for expert consultation daily
*Coordinated clinical trial requests with the Research Dept, the pathologists and billing department. Sent the pathology slides/blocks to the research facility
*Coordinated requests from legal firms with Risk Management, pathologists, billing department and Histology.
*Uploaded an average of 12 pathology reports generated from testing or consults into pathology reports daily
*Processed and uploaded an average for 10 test results received electronically daily
*Trained 4 coordinators in job responsibilities
*Verified invoice accuracy from testing facilities or consult facilities, disputed inaccurate charges, coordinated payment of approved invoices
*Obtained & assembled pathology results for presentation by the pathologists at 5 weekly tumor conferences
*Responsible for answering 4 telephone lines, responding to inquires from clinicians, clinical staff, testing facilities and patients
Pizza Hut - waitress
Chick-Fil-A - team member
Kmart - team member
*assisted customers
*restocked shoes
Union Planters Bank, Collateral Perfection
*processed loan paperwork
*cut checks for title registration
*Maintained personnel records for over 5,000 uniformed personnel
*Processed paperwork for inbound and outbound personnel
*Maintained leave/vacation logs
*Coordinated annual and change of supervisor evaluations
*Coordinated paperwork for military awards
*Maintained office files
*Supervised two subordinates
*Familiar with Word Office software
*Familiar with Excel software
*Familiar with Epic software (UCHealth)
*Familiar with Ligo Lab (pathologist's software, UCHealth)
*Excellent telephone etiquette
*Excellent customer service skills